2021 Coaching Consulting Customer centricity 
TechSee
AUGUST 14, 2023
Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work.
TechSee
JUNE 16, 2022
In addition, Jim has co-authored three books with his lifelong friend, mentor, and coach, Matt Rocco. Brian Cantor, Managing Director, Digital at Customer Management Practice. Brian is the Managing Director of Customer Management Practice Digital and founder, president, editor-in-chief at Headline Planet. Follow on LinkedIn.
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CustomerSuccessBox
DECEMBER 6, 2021
In this blog, we bring you to a few of those Customer Success leaders, our very own mentors, and popularly known influencers. He is a world-renowned Customer Success growth expert, consultant, and thought leader, Lincoln is one of those celebrated earliest evangelists for Customer Success. Lincoln Murphy. Alex Farmer.
JustCall
MARCH 8, 2023
Annette Franz is a renowned customer experience thought leader, consultant, coach, and author with over 30 years of experience in the industry. Diane has a proven ability to identify opportunities in customer interactions, partnering with companies of all sizes to enhance their customer experience practices.
CSM Magazine
OCTOBER 12, 2022
At the same time, the proportion of British consumers happy to self-serve complaints has dropped to 28% in 2022, down from 34% in 2021. Why not offer individual or group coaching sessions where you together review telephone interactions of frustrated customers with agents? Graeme Meikle is a Senior Consultant at Calabrio.
Education Services Group
FEBRUARY 5, 2021
Customer Success becomes a “must-have” in a tumultuous economy, increasing the need for Customer Success as a Service ®. ESG, the market leader in Customer Success as a Service ® is proud to announce record-breaking 2020 year-end results. ESG 2020 News: ESG’s total book of business increased by 40% year-over-year.
Integrity Solutions
MAY 13, 2021
What are the traits of a great salesperson in 2021? But many of these fundamentals aren’t being addressed through typical sales training and coaching efforts. As Edelman’s 2021 Trust Barometer points out, people don’t know who to believe anymore. Neither have the core selling principles that drive their success.
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