5 Ways to Remove Friction in Your Customer Support Channels in 2021
Fonolo
DECEMBER 3, 2020
Aside from the security benefits, bio-authentication technology plays a huge part in eliminating friction (no more clunky, complicated passcodes) and creating opportunities for more personalized services and experiences. 3 Crucial Contact Center Trends in 2021. TIP: A Visual IVR is a great alternative to a phone menu.
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