ClientSuccess

FEBRUARY 15, 2021

As a customer success professional in 2021, you understand the critical importance of strong, lasting customer relationships. Customer-centric service has emerged as one of the leading contributors to account renewals, recurring revenue, and upsells for SaaS-based organizations. .

Benchmark 59

Benchmark Upselling Accountability Customer centricity 59

Enghouse Interactive

FEBRUARY 5, 2021

Many people have used the opportunity to move outside big cities – London is set to see a drop in its population in 2021 for the first time in 30 years. That means that businesses need to ensure that they have the cloud-based solutions in place to monitor, manage, support and report on customer service, wherever agents are based.

Self service 40

Self service Coaching Chatbots Quality management 40

Hodusoft

APRIL 5, 2023

This blog post details seven best practices for managing call center operations. Monitoring these metrics will allow you to detect performance issues and adjust key areas of improvement quickly to enhance customer service levels. billion in penalties between January 2021 and February 2022. Read on to know more.

Best practices 52

Best practices Call Center Management call center software 52

Nicereply

MARCH 14, 2023

The Seven Pillars of Customer Success: A Proven Framework to Drive Impactful Client Outcomes for Your Company By Wayne McCulloch Published: 2021 Length: 346 The Seven Pillars of Customer Success’ focus is on how to roll out and execute your customer success strategy. A book about customer success and customer support 9. Happy reading!

Management 98

Management Call Center Metrics Entertainment 98

JivoChat

APRIL 8, 2021

Ultimately, customer engagement tools help foster a stronger bond between companies and customers, enhancing the buyer experience and the company’s performance and service levels. 10 Customer Engagement Tools to Consider for 2021. Why Should You Invest in Customer Engagement Tools? for job seekers and $119.95 Video calls.

Sales 52

Sales Chatbots Brand ambassadors Surveys 52

Select VoiceCom Blog

MAY 10, 2023

In 2021, the global talent deficit affected 40 million skilled workers. Despite an easy cost estimate at the beginning of the discussion, unexpected expenses like upgrades, troubleshooting, and after-hours service charges not covered in the contract can nullify the cost savings of outsourcing.

outsourcing 52

outsourcing Advertising Enterprise Marketing 52

Callminer

AUGUST 6, 2019

By choosing a VoC platform that combines surveys, sales, CRM and financial data, they can pioneer a unified approach for better business success.” – Kimberly Holbrook, Why a VOC program is vital to your B2B business , Ian Golding Blog; Twitter: @ijgolding. Keep customer trends in mind. Analytics are the Competitive Advantage.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140