ChurnZero

JANUARY 15, 2021

For SaaS businesses, protecting the customer base became the main, if not only, priority during this tumultuous time. But what else is in store for this trendsetting team in 2021? 2021 will be the year of the breakthrough of the one-to-many CSM. Partner success will be a growing need in 2021.

SaaS 52

SaaS Chief Customer Officer Metrics Education 52

Totango

SEPTEMBER 17, 2021

The freemium SaaS model , where you offer limited free use of your product to promote a premium version, has become common in the tech industry. But is it the best way to sell a SaaS product? We’ll take a closer look at what the freemium SaaS model is and what its pros and cons are. What Is the Freemium SaaS Model?

SaaS 74

SaaS Best practices Upselling Journey mapping 74

ChurnZero

DECEMBER 28, 2021

Leading the way, Google released their Year in Search for 2021. Who would have thought that 2021 would be the year the world searched for “y2k” more than ever before? Here’s ChurnZero’s greatest hits compilation of our top content, milestones, and happenings from 2021. Top 10 Articles from 2021.

Finance 52

Finance SaaS Accountability Metrics 52

ChurnZero

DECEMBER 29, 2020

A relic from bygone days of old-school Account Management, QBRs are a classic, but not timeless, practice; one that feels perfunctory and misplaced in today’s always-connected, data-enriched landscape. The SaaS Debate: Who Owns the Renewal and Upsell? Top 4 Metrics Chief Customer Officers (CCOs) Must Know.

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SaaS Chief Customer Officer Upselling Metrics 98

CustomerSuccessBox

FEBRUARY 28, 2022

The net revenue retention rate which you may also state as the net retention rate in SaaS businesses is an indicator that depicts the profits and the revenue earned by the business. Which is the key customer retention metrics to track?- It shows that any acorn can turn out to be a larger account as it started from an acorn.

SaaS 52

SaaS Best practices Enterprise Customer retention 52

ClientSuccess

DECEMBER 28, 2020

Over the past several years, customer success has gone from a department only forward-thinking organizations had to an integral part of every single SaaS company in the world. Just as collecting data and metrics is a part of the foundational principles of a SaaS organization, so too are KPIs foundational to the world of client success.

SaaS 88

SaaS Finance Customer centricity Metrics 88

Totango

MAY 10, 2022

A customer engagement strategy is critical for retaining and growing SaaS clients. A customer engagement strategy is an action plan for promoting active client use of your SaaS product. Regular usage of accounts and product features. Totango reduced client churn to 7% in 2021 by applying customer engagement strategies.

Journey mapping 76

Journey mapping SaaS Enterprise B2B 76

CustomerSuccessBox

JANUARY 2, 2022

Eventful years like 2020 and 2021 have challenged the old traditions pertaining to Customer Success (CS). The businesses, approaches, trends, focus areas, etc have evolved over time and more so after 2021. For SaaS businesses, it should be the motto to live by. Different SaaS firms apply different methods to do the same.

SaaS 52

SaaS Metrics Accountability Upselling 52

SmartKarrot

SEPTEMBER 24, 2021

As a SaaS company, you will need to keep track of the recurring billings for your products and services. When you are picking your SaaS subscription billing software, you must ensure that you have considered the specific requirements of your customers before making your decision. Sage Intacct. SaaSOptics. Like what you are reading?

SaaS 10

SaaS B2B APIs Accountability 10

CustomerSuccessBox

DECEMBER 9, 2021

2021 passed away like a breeze but along with came a lot of lessons. Customer Success is more relevant to your business more so for SaaS companies and you need to understand the nuances of the roadmap forward. In 2021, 91% of CS professionals stated their teams increased team numbers over the year. Even we cannot believe it.

SaaS 52

SaaS Benchmark Customer advocacy Upselling 52

Satrix Solutions

JULY 21, 2021

SaaS onboarding makes or breaks your customer retention. Given the evolution of the SaaS economy, Customer Success has become a top priority for leadership and board members alike. And even more so, revenue retention has become a top three metric for both boards and investors. Click below for more interviews like this: .

Chief Customer Officer 78

Chief Customer Officer SaaS Customer retention Metrics 78

ClientSuccess

NOVEMBER 2, 2020

As SaaS organizations and their customers slowly but surely get used to the ‘new normal’ that 2020 ushered in, customer success managers and team leaders are more focused than ever before. The modern SaaS customer success community is incredibly vocal and supportive with sharing their vast knowledge and insight with others.

Chief Customer Officer 70

Chief Customer Officer SaaS Education Best practices 70

CustomerSuccessBox

JUNE 18, 2021

Customer success is important for SaaS businesses as they’re a constant voice of the customer for your business.CustomerSuccessBox builds the all-in-one solution for customer success that goes beyond just health scores and viewing portfolios. Who should manage customer onboarding in a SaaS company? Customer Success Manager.

SaaS 52

SaaS B2B Customer retention Upselling 52

CustomerSuccessBox

DECEMBER 13, 2021

He’s one of the 2021 Top 25 Customer Success Influencers. Cognito is a global industrial AI-SaaS firm that supports the full-scale digital transformation of heavy-asset industries around the world. What are the KPIs and metrics you track for onboarding? Alex Farmer is the VP of Customer Success at Cognite.

SaaS 52

SaaS Metrics Sales CRM 52

SmartKarrot

JUNE 11, 2021

Best Customer Success Certifications 2021. CCSM Level 2 curriculum focuses on refining the ability to manage multiple accounts and internal relationships. CCSM Level 4 curriculum is based on instilling skills that drive portfolio or account expansion. SuccessHacker Certifications and Training Workshops.

Best practices 22

Best practices SaaS Accountability Education 22

ChurnZero

DECEMBER 18, 2020

Hoping to shed light on the current state of Customer Success and its influence within B2B SaaS organizations, ChurnZero along with ESG and Higher Logic, invited Customer Success leaders to participate in a survey to learn more about the top initiatives and issues facing this function today. What are your metrics? What are your goals?

Chief Customer Officer 87

Chief Customer Officer Finance SaaS Benchmark 87

ChurnZero

FEBRUARY 17, 2021

TSIA Resource: The State of Customer Success: 2021. ChurnZero Resource: Churnopedia – SaaS Metrics. Account Segmentation. ChurnZero Resource: New Manager’s Guide for a Customer Success Strategy Implementation. Key Performance Indicators (KPIs): Customer Success. Improve Customer Experience. Customer Success for Partners.

Best practices 78

Best practices Upselling Analytics SaaS 78

SmartKarrot

JUNE 24, 2021

Gain Grow Retain is an open, free community for customer success leaders of B2B SaaS organizations. You will also access resources like eBooks, cheat sheets, account behavior formula, blogs, and more that will help you collaborate and learn. Future of SaaS. This free online resource will help SaaS experts grow faster and better.

SaaS 17

SaaS Best practices B2B Customer retention 17

CustomerSuccessBox

DECEMBER 3, 2021

Additional Read : Customer Success statistics for 2021. S/he would want to know “why 1000 CSMs for 25 accounts”? Moreover, these investments will allow the CSMs to manage more accounts effectively. Choose metrics that allow you to demonstrate the value that your customer success team achieved, in a crystal clear manner.

Metrics 52

Metrics Accountability B2B SaaS 52

SmartKarrot

JANUARY 5, 2021

This list has been compiled by the editorial team at SmartKarrot taking into account overall influence in the form of original insights, industry contributions, community engagement, followership, and similar guiding metrics. Without further ado, here is presenting to you our Top 50 Customer Success Influencers for 2021.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

CustomerSuccessBox

DECEMBER 13, 2021

She’s Top 100 Customer Success Strategist (2021 & 2020). She is an experienced CS professional with over 18 years of SaaS implementations in multiple roles: Project Management, Consulting, Training, Account Manager, and Customer Success. What are the KPIs and metrics you track for onboarding?

Best practices 52

Best practices Consulting Consulting SaaS 52

SmartKarrot

SEPTEMBER 11, 2020

SaaStr is the world’s largest community of SaaS founders and executives. Through this graph, we can see the impressive growth rate of SaaS industry. In-person events won’t resume for most until 2021. They found out that 82% of respondents plan to wait until 2021 or later to resume in-person events.

SaaS 10

SaaS Upselling Metrics Marketing 10

JustCall

MARCH 8, 2023

Her bestselling book, “The Customer Of The Future”, was identified by Business Insider as one of the top 20 books executives are reading to deal with COVID-19 and won a top 5 spot on Book Authority’s list of the “Top 100 Future Of Technology Books of All-Time” in 2021. Follow Blake on LinkedIn 5.

Chief Customer Officer 52

Chief Customer Officer Consulting Consulting Customer centricity 52

ChurnZero

OCTOBER 12, 2021

Announcing the Winners of ChurnZero’s 2021 ChurnHero Awards. In its second year, we’re excited to recognize ChurnZero customers in our 2021 ChurnHero Awards. In its second year, we’re excited to recognize ChurnZero customers in our 2021 ChurnHero Awards. Read below to learn about the awards and meet this year’s winners.

Healthcare 98

Healthcare Accountability Metrics Surveys 98

ChurnZero

OCTOBER 12, 2021

Announcing the Winners of ChurnZero’s 2021 ChurnHero Awards Your Customer Success program is a telling datapoint when comparing great companies apart from their peers. In its second year, we’re excited to recognize ChurnZero customers in our 2021 ChurnHero Awards.

Healthcare 52

Healthcare Accountability Metrics Surveys 52

SmartKarrot

APRIL 23, 2021

The SaaS sector specially needs a specialised individual dedicated to focusing on revenue and prioritising expanding revenue. These revenue officers are accountable for all revenue growth. They merge sales, marketing, business operations, account management, and customer success related revenue. CRO versus CMO.

SaaS 10

SaaS Sales Marketing Analytics 10

SmartKarrot

MARCH 8, 2022

A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. In the revenue-centric SaaS world, Amarachi strives to provide customers with the highest value at every step of their customer journey. Anika Zubair. Annette Franz. Bhavika Kochhar. Catherine Blackmore.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

SmartKarrot

MAY 26, 2022

But a 2021 survey by NewVantage Partners Big Data and AI Executive shows that only 1 in 3 companies have a structured data strategy and will experience business outcomes. With that in mind, you need to use data analytics and insights to identify the metrics that will help you track progress. Data has been recognized as a need.

Education 10

Education Analytics SaaS Surveys 10

ChurnZero

APRIL 27, 2021

As ChurnZero recently secured a Series B investment bringing our total funding that has been raised to date to $35 million, we thought we’d take a look back and see the role that Customer Success plays at each respective stage of funding for SaaS companies. And we thought, who better to ask than those that chose to invest in us along the way.

SaaS 98

SaaS Metrics Sales Marketing 98

ChurnZero

DECEMBER 14, 2022

The entries we received were outstanding, exemplifying the power of CS as a revenue-driving growth engine for SaaS and subscription businesses, and the potential of Customer Success software to fuel standout results. Boosting account renewals and expansions using data and automation.

SaaS 98

SaaS Accountability Feedback Customer advocacy 98

ChurnZero

JANUARY 26, 2021

Finally, because this is a customer-facing tool, we won’t be using it to document internal strategies for engaging and growing a customer account. That information is captured in an Account Plan which is a different exercise and tool altogether. . Reduce regrettable team member attrition from 4% to 3% in 2021. Key Result.

Management 98

Management Chief Customer Officer Upselling SaaS 98

CustomerSuccessBox

JUNE 28, 2021

NPS is also a good metric that will help you drive customer retention. Read: 7 Data Points That Drive Customer Retention For SaaS Business. But now in 2021, it is not the same. “NPS is an excellent quick metric that you can use to gauge whether or not you are performing, But it doesn’t tell you where to go.”

SaaS 52

SaaS Surveys Metrics Best practices 52

SmartKarrot

AUGUST 25, 2021

And that is why we are proud to present this blog on SaaS monitoring that will walk you through the best of benefits, best practices, and tools that one can avail from SaaS monitoring. What is SaaS Monitoring? Top Benefits of SaaS Monitoring Best practices for SaaS Monitoring SaaS Monitoring Tools.

Best practices 10

Best practices SaaS Metrics Analytics 10

SmartKarrot

APRIL 26, 2022

The impact of customer success in the B2B SaaS industry is prolific. Today customer success has become inevitable for the success of a B2B SaaS company. We are seeing many B2B SaaS companies today that have become quite serious about adopting customer success in their work environment. Now is the time to evolve it further.

B2B 10

B2B SaaS CRM Sales 10

SmartKarrot

JANUARY 15, 2021

Use relevant metrics. Although customer success is known to generate more revenues through account expansion and client retention, it was found that a moderate increase in customer experience can generate $823 million for a business with an annual revenue of $1billion. Transform customer relationship.

Customer Experience 11

Customer Experience Analytics Sales Feedback 11