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Prevent account takeover at login with the new Account Takeover Insights model in Amazon Fraud Detector

AWS Machine Learning

So much exposure naturally brings added risks like account takeover (ATO). Each year, bad actors compromise billions of accounts through stolen credentials, phishing, social engineering, and multiple forms of ATO. To put it into perspective: account takeover fraud increased by 90% to an estimated $11.4 Overview of solution.

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Tethr product updates September 2021: Reporting enhancements, organization upgrades, and new tools

Tethr

Here’s a look at the Tethr updates for September 2021… Reporting enhancements. Tethr leverages the best of the old QA metrics and then integrates our research-backed Effort metrics for optimal insight surfacing. These are the latest Tethr updates for September 2021! And, you know, a low-effort experience. ).

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3 In-Person Conferences to Attend Before 2021 Ends

ChurnZero

In response, some organizations have slatted in-person events for the tail end of 2021. . Top Three In-Person Conferences for Customer Success Professionals to Attend in 2021. SaaStr Annual 2021 – September 27-29, 2021 San Mateo, CA. Register for SaaStr Annual 2021 here. . Register to attend TSW 2021 here. .

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Guest Post: 4 Ways to Transform Customer Experience While Growing Rapidly

ShepHyken

In April 2021, I had the honor of becoming the chief executive officer of Xpress Global Systems (XGS), a trucking company that specializes in transporting flooring products across all 50 of the United States. Dan Martin joined Xpress Global Systems, LLC (XGS) as Chief Executive Officer in April 2021. Closing the Operational Gap.

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What is First Call Resolution in Call Center Metrics?

Fonolo

Still getting to grips with call center metrics and which ones are the most important? Contact Center Trends 2021. What is First Call Resolution (FCR) in Call Center Metrics? Historically, less attention was paid to FCR, but it’s quickly become one of the most important metrics in the call center.

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Contact Center Trends 2021: The CX Watershed

Fonolo

After assessing how the pandemic had changed the call center in 2020 , we decided to peek over the parapet at 2021. We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. Contact Center Trends 2021. Increasing Empathy.

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5 Best Experience Management Metrics

ClearAction

5 Best Experience Management Metrics Lynn Hunsaker. Why are experience management metrics the #1 challenge year after year? Quantifying CX ROI is the top challenge, per Pointillist’s 2019, 2020, and 2021 studies. This means current experience management metrics are insufficient! So, what’s the solution?

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