Must-Have Workflow and Productivity Contact Center Tools for 2022 and Beyond
CCNG
JUNE 8, 2022
That’s so 2019… ? ?Many Still, others have moved to these management systems, allowing agents to see how they’re doing on several different metrics – and thus potentially improving them. ? ?One Gamification solutions that engage agents and align/reinforce performance targets ? The world as we knew it is gone ? ?
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