Mindtouch
JANUARY 23, 2020
Over the past ten years—and especially in 2019—the evolution of the customer journey accelerated dramatically, pushing enterprises like ours to constantly bring value to customers. CX-focused MindTouch customers can see yearly savings from $10K-100K (B2B) and $1M-20M (B2C). What a close to the decade! We certainly think so.
Cincom
APRIL 12, 2021
The one similarity that can be found between a majority of those digital lean definitions and the major concept of selling, the most important piece for any B2B or B2C business, is the customer. By February of 2019, for the very first time, online sales exceeded those of the brick-and-mortar retail stores. Data analytics.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
TechSee
APRIL 23, 2019
Predictive Analytics Applied to B2C. While the concept of predictive maintenance has been around for decades, it is only recently that advances in AI have enabled enterprises to take full advantage of the possibilities – and now, largely thanks to the IoT, the principles from industry are being applied to the B2C realm.
Cincom
APRIL 12, 2021
The one similarity that can be found between a majority of those digital lean definitions and the major concept of selling, the most important piece for any B2B or B2C business, is the customer. By February of 2019, for the very first time, online sales exceeded those of the brick-and-mortar retail stores. Data analytics.
ChurnZero
FEBRUARY 1, 2019
To help, we’ve curated this watchlist of Customer Success leaders who we believe you’ll gain some inspiration from and see them do great things in 2019. The post ChurnZero’s 10 Customer Success Leaders to Watch in 2019 appeared first on ChurnZero. Those are the ones we should all keep an eye on as we look to advance the field.
TechSee
APRIL 2, 2019
The explosion in connected devices and the prevalence of online shopping mean that millions of products are now shipped daily, With online commerce projected to pass the $3 trillion mark in 2019. From speech recognition and voice analytics to neuro-linguistic programming, they seek to solve customer’s problems by telling them what to do.
TechSee
OCTOBER 29, 2019
In fact, Gartner predicts that by 2020, 10% of initial B2C interactions will be virtual, up from less than 1% in 2019. Once implemented, closed loop feedback using data-driven analytics should be incorporated into evaluating and refining the self-service strategy. Step 5: Evaluate self-service engagement.
Expert insights. Personalized for you.
62 
Let's personalize your content