2018 Multichannel Self service Technology 
Fonolo
AUGUST 29, 2018
But if we momentarily dial the sound down, we are rewarded with a) some mental clarity; and b) the sweet, sweet sounds of intelligent, helpful voices who deliver some music-to-our-ears advice on how to survive and thrive in 2018 and beyond. Being in the contact center industry for over 30 years, I have seen amazing advances in technology.
Creative Virtual
DECEMBER 13, 2018
As 2018 is quickly coming to an end and planning for 2019 continues to move full steam ahead, it’s time once again to take a moment to slow down and look back over the past year. This year we also had the opportunity to share our story in The Parliamentary Review as a Best Practice Representative for the technology sector.
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VocalCom
DECEMBER 4, 2017
Here are five ways blended AI may transform customer service and sales in 2018. The human role in customer service will shift. Blended AI will therefore continue the shift in the direction of self-service and real-time support. The cost of customer service will be reduced.
aircall
DECEMBER 13, 2018
Data in this report comes from a February 2018 survey of 475 U.S. Our final survey question asked respondents to consider the following: “What one change do you believe would have the most positive impact on your organization’s customer support operations in 2018?”. How are they designing their customer support strategies as a result?
Eptica
MARCH 14, 2018
Date: Wednesday, March 14, 2018 How do UK banks rate on customer experience? Published on: March 14, 2018. Government legislation is committed to making it easier than ever for customers to change banks and interest rates remain low, meaning that service is a primary differentiator between companies. Share this page on: Tweet.
Comm100
AUGUST 23, 2018
It’s 2018, and customer expectations are changing faster than ever. This blog post is not about the top customer service trends to watch out for in 2018. What we have compiled here is a list of today’s industry-leading customer service examples. Multichannel” and “omnichannel” have been buzzwords for years now.
COPC
JUNE 20, 2019
In the quest for faster, easier and more cost-effective service journeys, we are seeing many organisations across a wide range of industries turning to online solutions or self-service, technology-assisted interactions as the future of customer interactions. Chatbots . This represents a 5.6 times growth year on year.
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