SharpenCX

MARCH 5, 2020

Over the past few years, the rise of social media, always-in-hand mobile devices, and the generational workforce and consumer swap have made waves in customer service and best practices for contact centers. Get the ebook. Use customer sentiment, AX and contact center metrics to better inform your decision-making.

Best practices 67

Best practices Contact Center Airlines Benchmark 67

ClientSuccess

JULY 31, 2017

We’re excited to announce that we were awarded the SIIA 2017 CODiE Award for Best Customer Success Management Solution. 2017 Best Customer Success Management Solution. SIIA’s 2017 Business Technology CODiE Award winners are some of the most innovative products impacting businesses across the world.

Management 40

Management SaaS Best practices Metrics 40

ClientSuccess

APRIL 27, 2017

As we travel the globe and talk with customer success leaders, one of the most frequent asked questions is, “What are the metrics I should be tracking and measuring to help my organization embrace customer success?” Recorded Webinar: The Ultimate Guide for Customer Success SaaS Metrics.

Metrics 41

Metrics SaaS Best practices Accountability 41

ClientSuccess

JANUARY 25, 2018

This series, now a community for frontline Customer Success Managers (CSMs) , discusses trends, best practices, and advice that can help the frontline. We’re lucky to have this week’s frontline CSM best practice come from Erica Newell – a CSM from the Trenches veteran – of Marketware. Company : Marketware. Key Takeaway.

Best practices 42

Best practices SaaS Coaching Sales 42

Infinity

APRIL 10, 2018

3 By paying close attention to the conversion metrics, Mindshare were able to fully understand the value of the online activity and optimise it. Explore the different call tracking options available to automotive marketers in our short eBook specifically looking at the topic here. Take on PPC advertising.

Automotive 49

Automotive Advertising Best practices Analytics 49

ClientSuccess

JUNE 2, 2017

The webinar will help you determine your current customer success maturity and guide you through the next steps and best practices to strengthen your approach to customer success. We held this webinar on Thursday, June 22, 2017 at 11:00 a.m. You can also download the eBook, The Ultimate Guide to Customer Success Metrics here.

Journey mapping 40

Journey mapping SaaS Metrics Best practices 40

ClientSuccess

JULY 12, 2017

What Types of SaaS Metrics Do VC Firms Look For? When asked what types of metrics VC firms look for when weighing new business, Stacey mentioned that most firms look for lifts in revenue, recurring revenue, and long-term renewal trends. What Are the Board Metrics for Customer Success? High customer churn.

SaaS 40

SaaS Metrics Benchmark Best practices 40