Talkdesk
NOVEMBER 14, 2017
Finding the right contact center solution for your company can feel overwhelming with so many competitive offerings in the industry. To help you narrow down the field, Gartner compiled the Contact Center as a Service (CCaaS) Magic Quadrant , a summary of the solutions at the most mature end of the industry.
Avaya
OCTOBER 2, 2017
One thing you can be sure of about Avaya at GITEX 2017 Technology Week: We will stand out from the crowd. Avaya will be at Stand Z-C20 in Za’abeel Hall, Dubai World Trade Center, October 8-12. The post Avaya at GITEX 2017: See What You Can Make with the Latest Technology appeared first on Avaya Connected Blog.
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Serenova
MARCH 10, 2020
As we evaluate the trends affecting contact centers, we view the convergence of Contact Center-as-a-Service (CCaaS) and Unified Communications-as-a-service (UCaaS) technologies as a clear opportunity to optimize customer experience.
8x8
MAY 16, 2017
For small businesses and companies with teams of informal and non-traditional contact centers – such as sales, collections, marketing, human resources, recruiting and help desks – using complex contact center solutions for customer engagement can be daunting, especially when they lack internal expertise and resources.
DMG Consulting
MAY 25, 2018
Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 15th annual Contact Center Workforce Optimization (WFO) Market Share. million in 2017. between 2016 and 2017, after having grown by 11.4%
DMG Consulting
APRIL 4, 2022
But as recently as five years ago, AI was not really a thing in most IT sectors, including contact center technology. And then in 2017, seemingly out of nowhere, software vendors everywhere claimed their solutions were AI-enabled. And this is just the beginning for contact centers.
Talkdesk
JUNE 3, 2019
In 2017, the hosted/cloud market grew by 12.7% from 2017-2022. ACD, in other words, the contact center market, is forecast to grow 16.8% Cloud contact centers provide the critical agility needed to keep up with rapidly-evolving customer expectations. Since then, the cloud has picked up significant speed.
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