NICE inContact

JANUARY 10, 2018

Just over 12 months ago, NICE Systems acquired inContact (now NICE inContact) bringing together the perennial industry leader in Workforce Optimization (WFO) and Analytics and the longest standing cloud contact center provider in the world. Specifically, the company earned the overall highest scores in each category – 9.4

contact center solutions 48

contact center solutions Cloud contact Contact Center Multichannel 48

Talkdesk

NOVEMBER 14, 2017

Finding the right contact center solution for your company can feel overwhelming with so many competitive offerings in the industry. To help you narrow down the field, Gartner compiled the Contact Center as a Service (CCaaS) Magic Quadrant , a summary of the solutions at the most mature end of the industry.

contact center solutions 40

contact center solutions Contact Center Multichannel Analytics 40

RichCall

SEPTEMBER 13, 2017

Check out what recent reports and experts suggest, and take part in a contact center benchmarking survey to get more accurate data on the current contact center trends. Contact Center and CX Research and Reports. Global Contact Centre Benchmarking Report, Dimension Data 2017. of companies.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

Global Response

JUNE 20, 2023

For more ideas on key metrics to track, read our breakdown of most important KPIs for call centers. With the right partner, all of this becomes easier, as reporting and analytics can be done for you by your call center team. What kind of services can Tunisia-based call centers provide?

Call Center 62

Call Center outsourcing Bilingual agents Education 62