ShepHyken
MARCH 10, 2017
That’s why a quick response time is one of the most important metrics for measuring good customer service. Yet , the average response time in 2016 was 15 hours and 17 minutes , which is hardly the superior service that most companies believe they deliver. Follow-up with customers to see if they’re happy with the level service.
Comm100
JANUARY 14, 2016
As we enter 2016, it appears that this consumer behavior trend will continue through 2016 and beyond. Still, many companies have been slow to adapt their websites and infrastructure to accommodate this technological growth – however, this will change significantly in 2016. billion PC users.) What does this mean for your company?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Select VoiceCom Blog
NOVEMBER 20, 2022
The most common IT management solutions are help desks, service desks, and technical support systems. They focus on delivering services like customer service for broader coverage and handle performance metrics, self-service options, service request management and reporting, and internal database management.
Totango
MAY 22, 2020
In 2016, that number had risen to 37 percent. Offer training and technical support as needed. Set Goals and Key Metrics to Follow. Business metrics, such as net retention, highlight how your current customer engagement strategies are affecting your revenue. Technology, as they say, is the future.
Eptica
AUGUST 4, 2016
Date: Friday, August 5, 2016 7 ways to harness chat for improved customer service. Published on: August 05, 2016. Support for agents Help your agents deliver the best possible service , with tools that support them on the chat channel. Author: Gokcen Onur Chat is amongst the fastest growing channels for customer service.
ChurnZero
JANUARY 26, 2021
From technical support to renewals and upselling, this role might be one of the most confusing and misunderstood jobs in all of tech. . Each objective should have at least one Key Result, however it’s not unusual for an objective to have two or three metrics associated with it. A – Attainable. R – Relevant.
ClientSuccess
FEBRUARY 21, 2017
Today, the customer success team at SalesLoft includes technical support engineers and implementation leads, who help bridge the gap between sales and implementation of the platform. The key to keeping the customer success team on goal and on target is having clear goals and metrics available to all team members.
Expert insights. Personalized for you.
221 
Let's personalize your content