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HoduCC Named Category Leader in 2024 GetApp Awards

Hodusoft

As businesses continue to prioritize customer-centric strategies, having reliable call center software like HoduCC becomes indispensable. These rankings are not based on meticulous evaluation processes grounded in user feedback and performance metrics. Transform your customer interactions. Get a free demo of HoduCC today!

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Customer Orientation: Putting The Customer First

Global Response

Customer-centric, customer orientation, customer obsessed: these buzzwords get thrown around frequently, but what do they really mean—and how can you implement these strategies at your own organization? One of Amazon’s key customer-centric principles relates back to continuously innovating for the customer. “By

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Are You Tuning Out the Voice of the Customer?

GetFeedback

When you’re truly in sync with your customers, it shows. Customer support is frictionless. And customers are happy to send new business your way. Despite all the customer data and technology at our disposal, most companies don’t know their customers as well as they think they do.

CRM 83
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4 Call Center Reports Worth Your Time

Fonolo

They feature original research and cover topics such as consumer channel preference, the growth of chat, the ROI of social media for customer support, and much more. Methodology: “Customer management thought leaders [often] provide advice from an internal business standpoint. in 2015 to 4.5% How Consumers Use Messaging.

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How to implement All Hands Support – but wait, should you?

Nicereply

Whether All Hands Support works for your business or not, make the decision to bring your customers and your employees closer together. When you search for All Hands Support, the top four results are conflicting. The Pros of Whole Company Support. The Cons of All Hands Support. The other two… are not so positive.

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Business Value and ROI of Customer Experience: The Step-by-step Guide

Lumoa

It is not too difficult to listen to the customer. Companies receive real-time feedback in massive volumes if they only start listening to their customers. As a leader, you often know what your customers think about your products and services, and where are the key improvement areas. Ask your customers!

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The Art of Customer Service

AskNicely

Customer service shouldn’t just be something a business should have, it should be the center of your business. Your customers are your business! No customers – no business. So How Can You Be More Customer-Centric? They put the customers first. And Wufoo is the queen of customer-centric business.