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The Benefits of Wearable Technology in 2020

Revation Systems

Jumping into 2020, it’s important to evaluate the changes and progress the healthcare industry has made over the last 10 – 20 years thanks to various advancements in technology. For more than five years, wearable healthcare technology has become much more prevalent. More Than Just Activity Tracking.

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Predict lung cancer survival status using multimodal data on Amazon SageMaker JumpStart

AWS Machine Learning

Enabling precision medicine, anticipating patient preferences, detecting disease, and improving care quality for NSCLC patients are important topics among healthcare and life sciences (HCLS) communities. Multimodal ML has been adopted in HCLS for personalized treatment, clinical decision support, and drug response prediction.

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Stratifyd Spotlight: Sam Stelle

Stratifyd

Sam Stelle is a Software Development Engineer III at Stratifyd whose “social butterfly” personality resonates throughout the office. I was really intrigued by [Stratifyd’s] text analytics research. Stelle was offered a full-time position in 2015. Q: What’s your spirit animal and why (this can also be a person/role model)?

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VoC Strategies in the Age of the Customer

Verint

I recently met with an executive from a leading healthcare company who seems to really understand these principles. Speech Analytics and Text Analytics are leveraged in an integrated way with Enterprise Feedback Management (EFM) to gather customer insight, identify process improvement opportunities and gauge customer sentiment.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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How to Fix Onboarding, According to 400+ Contact Center Employees

Balto

Here’s what we found: Both managers and agents ranked 1-on-1 training as the most effective onboarding tool; no matter how you slice the data, a personalized experience is the best experience. 2 out of 3 agents want to change their onboarding to make it more personalized, thorough, and engaging. Use Onboarding to Get Personal.

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Is the Contact Center a Good Career? Tenured Agents Say Yes

Balto

One respondent shared: “[The contact center] fits my personality and helps me with my social anxiety problems by forcing me to speak to strangers while also not having to be face to face.” of respondents worked in person, 26.41% worked remotely, and 26.89% worked a hybrid of the two. Key word: opportunity. In our survey, 46.7%