ProProfs Blog

JANUARY 30, 2020

Successful Customer Engagement. Benefits of Customer Engagement. Customer Engagement Challenges. Customer Engagement Expectations. Mobile Customer Engagement. Impact of Customer Engagement On Sales. Personalized Customer Engagement. Impact of Customer Engagement.

B2B 204

B2B Banking Personalization Employee engagement 204

ClearAction

MARCH 21, 2017

Research of 10,000 companies across 25 years proved that a strong customer culture drives over 35 business performance measures , including ROI, growth, customer retention, market share and sales. 91% of companies claim to be customer-focused, yet only 10% of customers agree 2. Yes, customer culture is it!

Benchmark 88

Benchmark Customer centricity Marketing Big data 88

CSM Magazine

FEBRUARY 28, 2018

However, with the cost of customer acquisition on the rise, it is essential that businesses focus on achieving customer loyalty. Perhaps you’ve spent several hours with your marketing team trying to formulate the best strategy for generating more engagement with, and purchases from, your customers. Improve The Customer Journey.

Sales 40

Sales Accountability Customer retention Marketing 40

Amity

JANUARY 30, 2014

Is 2014 the year of Customer Success? Instead of asking the magic 8-Ball oracle, we turned to 8 exceptional customer success professionals and asked them to share their insights on the future of the industry. It is abundantly clear that the future is very bright for customer success! Moving Beyond SaaS.

Chief Customer Officer 48

Chief Customer Officer SaaS B2B Metrics 48

ClearAction

MARCH 21, 2017

Research of 10,000 companies across 25 years proved that a strong customer culture drives over 35 business performance measures , including ROI, growth, customer retention, market share and sales. 91% of companies claim to be customer-focused, yet only 10% of customers agree 2. Yes, customer culture is it!

Benchmark 69

Benchmark Customer centricity Big data Marketing 69

Comm100

MARCH 8, 2017

Follow her today on Twitter to make sure that your company is doing everything it can to improve the experience and the lives of its customers. Shapiro is a customer retention expert, who founded The Center for Client Retention. His areas of expertise include customer experience, marketing, social media, and the Cloud.

Customer Service 0

Customer Service Chief Customer Officer Customer centricity Scripts 0

SmartKarrot

SEPTEMBER 10, 2020

Since customer success is a relatively new business function, the Chief Customer Officer is one of the latest roles. According to a report by CCO Council in 2014, 22% of Fortune 100 companies had adopted CCO roles. The account management team also sometimes falls under the scope of CCO responsibilities.

Chief Customer Officer 10

Chief Customer Officer Customer centricity SaaS Upselling 10

PeopleMetrics

NOVEMBER 17, 2015

Nearly 65 percent of organizations reported an increase in cybercrime on Cyber Monday in 2014. If your company hasn't thought about cyber theft, then perhaps the upcoming holiday sales season is the prompt you've been waiting for. Your ability to leverage data security will play a vital role in customer retention online and offline.

Customer retention 79

Customer retention Sales Accountability Marketing 79

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Amity

OCTOBER 31, 2016

The first being product adoption, the second being customer retention, and the third being customer expansion. It might help to start with a bit of a history, give that, relative to other teams here at Uberflip, Customer Success is still very new. How did you personally get started in Customer Success?

Coaching 0

Coaching Engineering Upselling Marketing 0

Mindtouch

MAY 14, 2018

Consider this an introductory guide to customer success, broken down into five sections. Blaisdell is a leading voice in the SaaS/Cloud sector on customer retention strategies. In 2014, we interviewed Blaisdell about the origins and arguments for a customer success program. Account management technology.

Customer retention 66

Customer retention Customer effort SaaS Metrics 66

Comm100

OCTOBER 11, 2017

Should it be customer service? If you want a well-rounded, capable, and effective social media customer care team, then the answer is all of the above. With a dedicated customer service staff working alongside marketing, IT, sales, and more, customer issues can be handled at once, without any annoying transfers.

Customer Service 47

Customer Service Customer Care Morale Marketing 47

Vonage

SEPTEMBER 20, 2016

If you are a company that runs on redundancy, you can wave goodbye to your customers. When “Let me transfer you” turns into “Can I have your account number?” If you want to avoid the heartbreak of low customer retention, implement a system that logs customer issues across all channels and shares the details with all relevant agents.

Self service 122

Self service Accountability Sales Customer retention 122