2014 2020 Banking Personalization 
Talkdesk
OCTOBER 8, 2020
Almost 17,500 US bank branches closed from the beginning of 2014 to the middle of June 2020. Bank branch closures create additional costs for local business owners, making it harder to manage cash flow, maintain productivity levels and contribute to the wider local economy. Impact on small businesses. Embrace the cloud.
Revation Systems
JANUARY 15, 2020
As technology continues to impact the banking industry today, a shift is beginning to occur in consumer behavior. This statistic is indicative of the sheer strength that digital banking has today – especially for the younger generations of consumers like Millennials and Gen Z. Digital Banking as One Piece of the Puzzle.
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Talkdesk
OCTOBER 1, 2020
Almost 17,500 US bank branches closed from the beginning of 2014 to the middle of June 2020. Bank branch closures create additional costs for local business owners, making it harder to manage cash flow, maintain productivity levels and contribute to the wider local economy. Impact on small businesses. Embrace the cloud.
ProProfs Blog
JANUARY 30, 2020
Customer Engagement Statistics 2020 Explained. Personalized Customer Engagement. Extensive personalization using the next best action increases average revenue per user by 166 percent. Retail banking customers who are fully engaged bring 37% more annual revenue to their primary bank than actively disengaged customers.
Tenfold - Contact Center Blog
JUNE 22, 2018
By 2020, it’s estimated that digital natives will make up half of the world’s population. They have no attachment to legacy systems that banks and finance companies have been holding onto for years, despite the wave of new technologies in business and communications. The financial services sector is in for a challenge.
Avaya
OCTOBER 25, 2017
Sources like CNBC and The Telegraph predict that the retail bank branch will die within the next decade. In fact, the market is heading towards bank branch innovation unlike anything we’ve ever seen. Traditional vendors must now compete alongside newer digital-only banks like Ally in the U.S., In Italy, banks like CheBanca!
aircall
JUNE 28, 2022
Often, entrepreneur ideas are born out of personal stories and anecdotes. 2014: The MVP. In 2014, we had an MVP: an easy-to-use phone system to get numbers all over the world and share calls across a team with collaborative features. We start 2016 with money in the bank and a huge momentum. Aircall’s Startup Journey.
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