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The Case For the Anti-Script: A Multifactor Analysis of Script Adherence

Balto

“The anti-script doesn’t mean that you should wing it on every call… what anti-script means is, think about a physical paper script and an agent who is reading it off word for word… you’re taking the most powerful part of the human out of the human.” Share on Twitter. Share on Facebook.

Scripts 52
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Build a cross-account MLOps workflow using the Amazon SageMaker model registry

AWS Machine Learning

For an example account structure to follow organizational unit best practices to host models using SageMaker endpoints across accounts, refer to MLOps Workload Orchestrator. Some things to note in the preceding architecture: Accounts follow a principle of least privilege to follow security best practices.

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Schedule your notebooks from any JupyterLab environment using the Amazon SageMaker JupyterLab extension

AWS Machine Learning

Examples of such use cases include scaling up a feature engineering job that was previously tested on a small sample dataset on a small notebook instance, running nightly reports to gain insights into business metrics, and retraining ML models on a schedule as new data becomes available.

Scripts 75
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Integrate HyperPod clusters with Active Directory for seamless multi-user login

AWS Machine Learning

To achieve this multi-user environment, you can take advantage of Linux’s user and group mechanism and statically create multiple users on each instance through lifecycle scripts. For Directory DNS name , enter your preferred directory DNS name (for example, hyperpod.abc123.com For Directory type , select AWS Managed Microsoft AD.

Scripts 87
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Operationalize your Amazon SageMaker Studio notebooks as scheduled notebook jobs

AWS Machine Learning

In addition to the interactive ML experience, data workers also seek solutions to run notebooks as ephemeral jobs without the need to refactor code as Python modules or learn DevOps tools and best practices to automate their deployment infrastructure. Example use case. Parameterize cells. Schedule your job.

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10 Contact Center Management Mistakes & Best Practice Tips to Fix Them!

Comm100

In an effort to help address some of these gaps, I have prepared a list of some of the common issues I’ve come across over my years in the industry, as well as some best practice tips and suggestions on how to resolve these problems. Free Download] 120+ Ready-to-Use Live Chat Scripts for Both Sales and Customer Service.

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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Source: Human Resource Management; Issue: 51(4); 2012; Pages 535-548. Example: Campaign A has a high call volume but campaign B has less calls and the agents that are assigned campaign B are not busy. Interactive agent scripts from Zingtree solve this problem. Bill Dettering. This is even more critical for BPOs. Jeff Greenfield.