Satrix Solutions

APRIL 2, 2018

Read our interview: Evan Klein: How has the Customer Success industry changed since Natero was first founded in 2012? The title of “Customer Success Manager” wasn’t ubiquitous back in 2012, but today it’s the third most promising job of 2018 according to LinkedIn. Inconsistent customer data.

SaaS 60

SaaS B2B Metrics Accountability 60

SmartKarrot

MAY 13, 2020

With the growth of SaaS industry, more and more Product Management teams are wondering as to how they can measure a very important aspect, and potentially the strongest leading indicator of success for SaaS Platforms: User Engagement. Interactive Engagement: They are related to app data analytics, regression & data science.

SaaS 10

SaaS Upselling Analytics Metrics 10

ChurnZero

FEBRUARY 1, 2019

Leading a team of innovators and experts in their Customer Success, Professional Services, and Support organization, Amanda’s goal is to ensure that every customer optimizes the business impact of Lucidworks search and analytics deployments. “My He holds a bachelor’s degree in international business from San Jose State University.

Chief Customer Officer 53

Chief Customer Officer SaaS Education Customer advocacy 53

Callminer

AUGUST 1, 2017

Source: Human Resource Management; Issue: 51(4); 2012; Pages 535-548. Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). According to Gallop, 69% of employees would work harder if they were better recognized.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

JivoChat

AUGUST 7, 2023

Brevo Overview In 2012, Sendinblue was launched as a newsletter service, along the years the company has expanded its service considerably, which led to the name change, as well, Brevo. From a sole email marketing platform, this software-as-a-service (SaaS) business now offers a complete customer relationship management (CRM) suite.

APIs 75

APIs Sales Analytics CRM 75

CSM Magazine

JUNE 23, 2021

Theloops secures $8.75m in seed funding to reinvent support operations for modern SAAS businesses investment led by dell technologies capital positions company to meet significant demand for agile, intelligent support operations. TheLoops , an intelligent support operations platform, today announced it has closed $8.5

SaaS 52

SaaS Average Handle Time Engineering Technology 52

SmartKarrot

JANUARY 25, 2022

Germany is one of the top hubs for SaaS companies in Europe. The SaaS industry has seen tremendous growth in the past couple of years in Germany. So many SaaS startups have cropped up in the market in the past few years, and seeing their growth traction, it is tough to choose one over the other. Headquarter: Berlin, Germany.

SaaS 10

SaaS Banking Marketing Chatbots 10