Liveops

FEBRUARY 8, 2019

Sharon Meeks DuBouse brings decades of experience to her work as a customer agent for Liveops. In fact, Sharon had not only an entire career before joining Liveops Nation in 2009, she was a leader in creating some of the nation’s first outsourced call centers in the 1980s. Tell me more about that.

Call Center 91

Call Center Consulting Consulting Contact Center 91

Certified Languages International

MARCH 16, 2022

Her business has flourished, and today LSA offers a range of language services, including remote interpreting, face-to-face interpreting, language assessments, and document translation. Lelani started CommGap International Language Services in 2000. Eriksen Translations. She credits that conversation for her career path in translation.

Enterprise 52

Enterprise Consulting Consulting Contact Center 52

Win the Customer

DECEMBER 15, 2015

Whether your organization is a practitioner of Net Promoter Score (NPS) or some other method of determining customer loyalty and customer advocacy, it’s clear that promoters or loyal customers are critical to the long-term sustainability of the organization and typically result in lower costs to operations.

Customer Experience 64

Customer Experience Customer advocacy Consulting Consulting 64

DMG Consulting

MAY 21, 2020

5 Customer Service Trends That Point to a Promising Future. By Donna Fluss. View this document on the publisher’s website. COVID-19 is frightening for good reason. There is no vaccine, no known cure, and no medicines that have proven to minimize its impacts.

Contact Center 77

Contact Center Healthcare Enterprise Coaching 77

ClearAction

FEBRUARY 7, 2016

Driving Customer Experience Across the Enterprise. Bridging the Customer Experience Chasm : Championing the Effort, pages 5-6. Customer Experience Management on a Shoestring Budget page 5. Customer Service “Wow” Versus “Ow” Interaction Bridges for Keeping Customer Commitments.

Customer Experience 48

Customer Experience Customer centricity Employee engagement Enterprise 48

SmartKarrot

FEBRUARY 15, 2022

A look back at the past few years reveals the many significant changes in the world of customer service. The credit for these changes goes to the customer service experts who helped redefine the industry. This will help you stay up to date with the trends and best practices of customer service. Bill Quiseng.

Customer Service 10

Customer Service Customer centricity Consulting Consulting 10

DMG Consulting

MARCH 9, 2020

And after the last disease scare in 2009 (the H1N1 influenza), some companies extended their DR/BC plans to be prepared for the impact of a pandemic. Contact centers and other service organizations should draft a DR/BC plan that documents a number of potential health-scare scenarios.

Contact Center 59

Contact Center Healthcare Transportation Self service 59

TMP Direct

MAY 19, 2015

You may also be interested in “5 Things the Most Customer Service Savvy Companies Know About Social Media” here. In mid-November 2009, there were an average of 27.3 Are people looking for information on your product, praising your customer service, or complaining about your one of your trusted distribution partners.

Customer Care 40

Customer Care Advertising Best practices Analytics 40

Amity

JANUARY 13, 2016

If your competitor is smart, they’ll have a great Customer Success team who will get them set up with the product the same day the bill goes through. They’ll make certain that the customer is happy, and set up to get the most value they can out of the product. Survey them -- via email or after a customer service call.

Benchmark 48

Benchmark SaaS Surveys Metrics 48

Talkdesk

MAY 22, 2019

Years ago I had a few small businesses, including one where I did customer marketing consulting. They were founded in 2009 with a simple mission—create a world where every business thrives through free cash flow. Anyone who runs a small business knows one of the biggest challenges is financial tasks.

Cloud contact 8

Cloud contact Analytics Contact Center Consulting 8

Comm100

NOVEMBER 13, 2022

A Complete Guide to Omnichannel Customer Service. The state of customer service is always changing, and brands must keep up. Customers now use an average of nine different channels to connect with companies, and they expect the support they receive on these channels to be fast, convenient and personalized.

Customer Service 85

Customer Service Multichannel Chatbots Healthcare 85

Taylor Reach Group

SEPTEMBER 18, 2017

We recently had the opportunity to host the founder of Customer Services Audit and creator of Snapshotz™ Online , Deepak Selvaratnam , at Taylor Reach Group’s Headquarters, for a cheese and wine reception. Today more than 2100 centers have completed a Snapshotz™ audit. Today the dataset reflects more than 14 million data points.

Customer Service 20

Customer Service Benchmark Consulting Consulting 20

Taylor Reach Group

MAY 10, 2018

2) Consulting firms that approach this from a ‘form and function’ perspective. Median Wage Customer Service. For more information on Taylor Reach consulting on Contact Center Site Selection, visit here or schedule a free 1-hour consultation with our CEO. This post was published in 2009 and updated in 2018.

Contact Center 54

Contact Center Real estate Call Center Consulting 54

JustCall

JANUARY 31, 2023

“I’ve used JustCall in a previous company and recommended it as a business consultant for this client when upgrading their reservations system. I love the quick response with customer service and the wonderful customer support agents. They will work diligently to solve any problems you have every time!”

voip 52

voip Enterprise Interactive Voice Response CRM 52

Answer Dash

JANUARY 9, 2019

I’ve been lucky enough to work in some type of “customer” area since 2007, starting off in the conference industry, then media about customer management (that’s what we called it), moving on to work in customer service for a Fortune 100 tech company for two years and focusing purely on customer experience thought leadership for the last three years.

Customer Experience 82

Customer Experience Chatbots Chief Customer Officer Technology 82

TechSee

DECEMBER 5, 2017

According to Walker , a customer intelligence consulting firm, by 2020, customer experience will overtake price and product as the key brand differentiator for B2B. This customer-centric focus has resulted in 72% of businesses reporting that their top priority is improving the customer experience, according to Forrester.

Contact Center 116

Contact Center Technology Self service Call Center 116