CSM Magazine

DECEMBER 5, 2017

Here are some of the top customer service predictions for 2018, brought to you by Fara Haron is CEO of CRM Solutions, Arvato. Consumers will be engaging with companies via these voice-enabled channels and will have higher expectations on the accuracy and their capability to help answer customer service issues.

Customer Service 80

Customer Service Gamification Self service CRM 80

Liveops

FEBRUARY 8, 2019

Sharon Meeks DuBouse brings decades of experience to her work as a customer agent for Liveops. In fact, Sharon had not only an entire career before joining Liveops Nation in 2009, she was a leader in creating some of the nation’s first outsourced call centers in the 1980s. Tell me more about that.

Call Center 91

Call Center Consulting Consulting Contact Center 91

DMG Consulting

MAY 21, 2020

5 Customer Service Trends That Point to a Promising Future. If companies help agents stay healthy by allowing them to work from home, and coach them to use mindfulness techniques to reduce stress, these essential staff members will be able to keep being there to help customers. By Donna Fluss.

Contact Center 77

Contact Center Healthcare Enterprise Coaching 77

Amity

JANUARY 13, 2016

If your competitor is smart, they’ll have a great Customer Success team who will get them set up with the product the same day the bill goes through. They’ll make certain that the customer is happy, and set up to get the most value they can out of the product. Survey them -- via email or after a customer service call.

Benchmark 48

Benchmark SaaS Surveys Metrics 48

JustCall

JANUARY 31, 2023

Call Intelligence – Make the best use of IQ to sketch out the best pitches, real-time conversation insights, and coaching with conversational intelligence. Call queues – Route calls to the right agent using IVR, skills-based routing, and caller information to ensure customers reach the right agent and are not kept waiting. .”

voip 52

voip Enterprise Interactive Voice Response CRM 52