2009 Consulting Contact Center Customer Service 
DMG Consulting
MAY 21, 2020
5 Customer Service Trends That Point to a Promising Future. There is a lot that isn’t known about COVID-19, but one thing we do know is that in times of national or personal crisis, people reach out to contact centers more frequently. To learn more about how to manage contact centers through the pandemic, visit here.).
DMG Consulting
MARCH 9, 2020
Tips for Mitigating the Impact of Pandemics on Contact Centers. Companies in general, and contact centers and other service organizations in particular, need to be prepared to keep operating, even if their region is stricken by a pandemic. By Donna Fluss. View this document on the publisher’s website.
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CSM Magazine
DECEMBER 5, 2017
Here are some of the top customer service predictions for 2018, brought to you by Fara Haron is CEO of CRM Solutions, Arvato. Consumers will be engaging with companies via these voice-enabled channels and will have higher expectations on the accuracy and their capability to help answer customer service issues.
Liveops
FEBRUARY 8, 2019
Sharon Meeks DuBouse brings decades of experience to her work as a customer agent for Liveops. In fact, Sharon had not only an entire career before joining Liveops Nation in 2009, she was a leader in creating some of the nation’s first outsourced call centers in the 1980s. Tell me more about that.
Certified Languages International
MARCH 16, 2022
Since Akorbi ’s founding in 2003, Mirza has expanded their service offerings to include interpreting and translation services, e-learning localization, staffing, and multilingual contact centers. Lelani started CommGap International Language Services in 2000. Eriksen Translations. advisory board member.
Certified Languages International
MARCH 16, 2022
Since Akorbi ’s founding in 2003, Mirza has expanded their service offerings to include interpreting and translation services, e-learning localization, staffing, and multilingual contact centers. Lelani started CommGap International Language Services in 2000. Eriksen Translations. advisory board member.
Talkdesk
MAY 22, 2019
Years ago I had a few small businesses, including one where I did customer marketing consulting. They were founded in 2009 with a simple mission—create a world where every business thrives through free cash flow. Anyone who runs a small business knows one of the biggest challenges is financial tasks.
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