2009 Consulting Customer Experience Surveys 
ShepHyken
APRIL 30, 2024
When I’m asked to give a customer experience keynote speech , one of the points I like to make is the importance of simplifying the complicated. My annual customer service and CX research includes some very compelling findings that will make you want to simplify your customers’ experience.
Beyond Philosophy
OCTOBER 1, 2015
Customers value simplicity enough to pay more for it. Of those surveyed, 38% of them said they would pay more for a simpler experience. Customers are more likely to recommend you to someone else when you keep it simple. Knowing ONE answer is key to building a brand with an excellent experience.
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ijgolding
OCTOBER 28, 2015
Customer journey mapping and touchpoint analysis. Whilst process improvement is pretty well understood by many, Customer Experience Design is a skill set that has been less commonly deployed in organisations around the world. It’s often the small things that make or break an experience.
ClearAction
FEBRUARY 7, 2016
Customer Experience Articles. Customer experience articles. Tools, techniques, and case studies catalyze your customer experience management success. Peruse ClearAction articles, podcasts and webcasts, and ask how these best practices can be customized to your specific needs. Customer Centricity.
Amity
JANUARY 13, 2016
They’ll make certain that the customer is happy, and set up to get the most value they can out of the product. Since 2009, the popularity of customer success has increased 800%. • 6 Ways to Anticipate, Delivery, and Measure Customer Satisfaction. Survey them. • The Best of Customer Success Today.
Answer Dash
JANUARY 9, 2019
(This article is first published at Forbes ) Before we get into my fifth annual piece on customer experience predictions, let me introduce myself to new readers. I started writing about customer experience for Forbes in 2014, simply because I thought it was interesting–I was fascinated by human behavior and by the idea of a brand.
Amity
FEBRUARY 8, 2018
Co-founded by Canadian entrepreneur Garrett Camp in 2009, Uber is evolving the way the world moves. I then I worked for a variety of small startups providing a mix of web consulting and client service until I found Q4 Inc. where I became their first Client Success Manager. I was at Q4 Inc. What metrics do you watch most closely?
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