ShepHyken
FEBRUARY 8, 2021
(Fast Company) As we witnessed in the 2009 downturn, if companies react quickly and organize themselves well, there are many opportunities to be gained from this crisis. It proved to be, for many businesses, an accelerator of new processes and adaption of technology/innovation.
CSM Magazine
DECEMBER 6, 2021
In fact, 2021 is forecast to be one of the most treacherous holiday seasons since the Great Recession of 2008-2009. Layering on unrelenting supply chain issues , retailers must arm themselves with tools and technology that can help them post a better-than-expected season. Tip #3: Streamline Call Center Communications Technology.
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Nicereply
AUGUST 24, 2021
SMS technology is almost 29 years old, but it is utilized more now than ever before. WhatsApp started in 2009, but it took off after Facebook acquired it in 2009. This flexibility is a crucial part of Facebook’s customer service model, as evidenced by the number of chatbots on the app. SMS Business Solutions. There are 1.65
CSM Magazine
MARCH 13, 2020
Facilitating customer self-service using automated contact channels, such as IVR and chatbots is a recognised method of reducing strain on contact centers during spikes in demand. Deploying a range of chatbots, each suited to a specific task, can greatly enhance the customer experience and deliver substantial benefits to the business.
CSM Magazine
NOVEMBER 27, 2020
The webinar participants were asked whether insurers were using technology such as chatbots and conversational AI to triage customer enquiries coming into the contact centre, so that routine enquiries could be answered via a digital assistant, allowing contact centre colleagues to focus on the most critical calls.
CSM Magazine
FEBRUARY 7, 2023
Unleash the chatbot! We saw this in the last big recession spanning 2007-2009. Others who learned from the past will continue to invest in new CX technologies. The result of such workarounds regularly translates to a degradation of the customer experience. The customer was often abandoned, left feeling disappointed.
SmartAction
JULY 13, 2018
One company (Nexsan) doubled in revenue during his tenure, leading to acquisition pre-IPO, and the other (Condusiv Technologies) amassed more than 2,000 midmarket and large enterprise customers over a five-year period. “I SmartAction was recognized by Deloitte as a Tech Fast 500 recipient in 2016.
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