ShepHyken

FEBRUARY 8, 2021

(Fast Company) As we witnessed in the 2009 downturn, if companies react quickly and organize themselves well, there are many opportunities to be gained from this crisis. It proved to be, for many businesses, an accelerator of new processes and adaption of technology/innovation.

Customer Service 243

Customer Service B2B Chatbots Self service 243

CSM Magazine

MARCH 13, 2020

Facilitating customer self-service using automated contact channels, such as IVR and chatbots is a recognised method of reducing strain on contact centers during spikes in demand. Here are 5 ways specialist service bots can play a winning role in your organization’s customer retention strategy: 1.

Chatbots 64

Chatbots Customer retention Contact Center Self service 64

CSM Magazine

FEBRUARY 7, 2023

Unleash the chatbot! We saw this in the last big recession spanning 2007-2009. Looking ahead this year, I think we’re going to see a very broad diversity of customer service strategies. Others who learned from the past will continue to invest in new CX technologies. A good example is speech analytics.

Customer Experience 52

Customer Experience Gamification Analytics Self service 52

SmartAction

JULY 13, 2018

One company (Nexsan) doubled in revenue during his tenure, leading to acquisition pre-IPO, and the other (Condusiv Technologies) amassed more than 2,000 midmarket and large enterprise customers over a five-year period. “I SmartAction is transforming customer self-service with Artificial Intelligence. About SmartAction.

Call Center 40

Call Center Marketing B2B Contact Center 40

Fonolo

APRIL 17, 2019

In 1999, it implemented the country’s first self-service express check-in kiosks. Some companies have found a modern-day solution to the latter via call-back technology , an offering that allows customers to opt for a call-back from the next available agent (or at a scheduled time) rather than waiting on the line indefinitely.

Airlines 78

Airlines Transportation Contact Center Self service 78

Comm100

NOVEMBER 13, 2022

67% of consumers used social media for service-related needs in 2020, and this is growing. Chatbots: With a well-trained AI chatbot, organizations can automate up to 80% of their frontline customer support. Integrating a chatbot with omnichannel support also creates new ways to engage international applicants.

Customer Service 94

Customer Service Multichannel Chatbots Healthcare 94

TechSee

DECEMBER 5, 2017

Recognizing that continuously adding quality agents simply does not add up financially, more and more companies are turning to technology in order to scale quality support. Its intelligent knowledge base/self-service platform is powered by artificial intelligence, unified search, rich analytics, and machine learning.

Contact Center 116

Contact Center Technology Self service Call Center 116