CSM Practice

JULY 6, 2020

It is no surprise that discretionary spending practices lead customers to reconsider whether or not they need to renew or expand certain subscriptions. Since most SaaS companies started after the 2008 financial crisis, this is the first test of the sustainability of the model during the crisis. Content Marketing.

SaaS 71

SaaS Upselling Accountability Sales 71

CSM Practice

JULY 6, 2020

It is no surprise that discretionary spending practices lead customers to reconsider whether or not they need to renew or expand certain subscriptions. Since most SaaS companies started after the 2008 financial crisis, this is the first test of the sustainability of the model during the crisis. Content Marketing.

SaaS 71

SaaS Upselling Accountability Sales 71

Contact Center Geek

AUGUST 7, 2014

We all need compelling reasons to keep our customers coming back. Customer retention is vital and getting customer feedback can give great insight into the future success of our business, but we need to allow customers to leave us. As a call center leader, I was astonished. I was flabbergasted.

Government 48

Government Average Handle Time Call Center Metrics 48

Babelforce

NOVEMBER 16, 2022

Instead, the world finds itself heading into financial turmoil; the situation is so bleak that some experts believe it could be worse than the 2008 recession. In this article: How does the downturn affect customer service and CX teams? How does the downturn affect customer service and CX teams?

Personalization 52

Personalization Customer retention Customer Experience Customer Service 52

Lumoa

JANUARY 2, 2022

In contrast, the success rate of selling to existing customers is anywhere between 60% and 70%. So, focusing on customer retention is the better option. When you put the customer first like this, people talk. And nothing brings this point home more than what happened in 2008. The problem was, the PS didn’t come.

Feedback 83

Feedback Surveys Customer centricity Customer retention 83

Netomi

JANUARY 5, 2022

Her areas of expertise include market research, program management, marketing, instructional design, and training. Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Barry Dalton.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Amity

OCTOBER 31, 2016

Uberflip helps over 1,400 marketers to create, manage, and optimize content experiences every day. Uberflip's intuitive and powerful platform helps marketers tailor and leverage content to engage with their audience at every stage of the buyer journey. I went to school for brand communications and marketing.

Coaching 0

Coaching Engineering Upselling Marketing 0

ProProfs Blog

MAY 15, 2020

Here’s a brilliant example of using surveys for customer retention by one of the biggest brands of the world – Starbucks. Way back in 2008, the global coffee chain launched a new initiative called “The Starbucks Idea”, as an engagement and retention mechanism for its customers.

Surveys 97

Surveys Customer Experience Feedback Best practices 97

ijgolding

MARCH 7, 2016

Obviously I am unable to comment on the effect turmoil in the oil market has had on the financial performance of NPower. In 2008, Woolworths left a huge hole in high streets all over Britain – it had completely failed to remain relevant to the consumer and ceased to be a viable business.

Morale 64

Morale Customer Experience Customer centricity Marketing 64

Nicereply

JUNE 20, 2019

Customers can easily jump ship to another brand without second-guessing if they have a poor experience with their current brand. Research has shown that a 5% rise in customer retention can boost a brand’s income by 75% and such retention is the outcome of quality customer experience. times that of laggards.

Marketing 77

Marketing Chatbots B2C Self service 77