aircall

FEBRUARY 3, 2021

Financial institutions have been making their way back to a healthier place since the financial crisis of 2008. Best Practices to Improve Financial Call Center Performance. Once your call center is up and running, you want to do your best to improve the performance of your call center agents. .

Call Center 62

Call Center call center software Interactive Voice Response voip 62

Satrix Solutions

JANUARY 4, 2018

Companies large and small are inviting feedback from their customers, and discussions about customer feedback in the C-Suite and Boardroom are more prevalent than ever. A variety of issues can also arise when survey response rates are low; a widespread challenge when best practices in survey design and deployment aren’t adhered to.

Surveys 60

Surveys Government B2B Feedback 60

Fonolo

NOVEMBER 17, 2020

Consumers want a place to give quick feedback, vent, and interact with their favorite brands. This year, expect companies to adopt best practices in knowledge management so that information is easier to find and utilize for greater service efficiencies. 4. Customer Feedback. Up from just 2.2% The Value of Metrics.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Clarabridge

MARCH 30, 2017

We chat with Chris Rogers, VOC Analytics Project Manager at Constant Contact, who uses Clarabridge to listen and act on survey feedback data. Rogers : We are currently analyzing customer feedback – both text-based comments and customer ratings – from multiple customer experience surveys. A feedback loop is essential.

Surveys 45

Surveys Customer Experience Feedback Analytics 45

aircall

JANUARY 6, 2021

Hints of economic decline can lead to a national recession, such as the Great Recession that occurred after the financial crisis of 2008. Through feedback from your call center sales agents, customer service agents, and clients you may be able to identify weaknesses in product knowledge or in the process of sales prospecting.

Sales 62

Sales Banking Call Center Upselling 62

Kayako

OCTOBER 29, 2015

A great indicator of this is in 2008 odesk.com had 2,500 job postings 2,500 for “virtual assistant”, and by 2012 that number had risen to 25,000. Customer feedback doesn’t make it back to your company. Customer feedback can be a goldmine for product and marketing teams.

outsourcing 98

outsourcing Customer Support Feedback Surveys 98

Netomi

JANUARY 5, 2022

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. She is also a published author on customer service trends and best practices.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

ProProfs Blog

MAY 15, 2020

feedback on how you’ve done and if they’re happy with you. But we all know how difficult it is to get proper customer feedback , even after you have provided good customer experience. Sure, positive feedback is always encouraging, and negative feedback rings the alarm bells. High Audience Representativeness.

Surveys 97

Surveys Customer Experience Feedback Best practices 97

Amity

OCTOBER 31, 2016

We’ve had a customer support team right from the founding of the company in 2008 and from the start, our support team has been wowing customers with their dedication and passion. We’ve actually been around for a few years, dating back to 2008. We live and breathe marketing. Uberflip is not your typical startup story.

Coaching 0

Coaching Engineering Upselling Marketing 0