Remove 2008 Remove Best practices Remove Feedback Remove Gamification
article thumbnail

Contact Center Trends 2021: The CX Watershed

Fonolo

Storyline: Gamification. Consumers want a place to give quick feedback, vent, and interact with their favorite brands. Why Gamification Matters. Gamification guides and reinforces high-value activity by capturing employee performance data and, in turn, using that data to motivate them with rewards and points.

article thumbnail

Improving Sales & Support Initiatives in the Financial Services Industry

aircall

Hints of economic decline can lead to a national recession, such as the Great Recession that occurred after the financial crisis of 2008. Through feedback from your call center sales agents, customer service agents, and clients you may be able to identify weaknesses in product knowledge or in the process of sales prospecting.

Sales 62