LiveChat

JANUARY 20, 2017

Although first prototypes were invented in 1970, it came back at the beginning of the 21st century as a customer service software and gained popularity a couple of years later. Facebook was invented in 2004, and although it was just a network back then, many businesses adopted it as an additional customer support channel.

Customer Service 62

Customer Service Customer Experience Chatbots Self service 62

Creative Virtual

JANUARY 7, 2020

I’m very proud to say that our first enterprise customer, Lloyds Banking Group, who we first worked with in 2004, are still a customer today. Last year we had further external recognition from analyst group Frost & Sullivan when they named us the AI-Enhanced Customer Self-Service Product Leader – another impressive accomplishment!

Virtual Agent 40

Virtual Agent Chatbots Enterprise Banking 40

COPC

SEPTEMBER 9, 2019

Our AI customer service is linked to more than 420 products from the seven major departments of Ant Financial, including payments, insurance services, MYbank, international services, Zhima credit, etc. By the middle of 2018, the average daily volume of self-service was 4.84 million from over 300 million users.

industry standards 40

industry standards Self service Strategic Value Finance 40

COPC

SEPTEMBER 3, 2019

Our AI customer service is linked to more than 420 products from the seven major departments of Ant Financial, including payments, insurance services, MYbank, international services, Zhima credit, etc. By the middle of 2018, the average daily volume of self-service was 4.84 million from over 300 million users.

industry standards 40

industry standards Enterprise Technology Self service 40

SmartKarrot

JANUARY 25, 2022

Launched in 2004, Campaign Monitor is an email marketing platform catering to businesses of different sizes. Their services include recruiting, document management, onboarding, reporting, payroll, performance review, time & attendance, and employee self-service. Headquarter: Melbourne, Australia. Campaign Monitor.

SaaS 10

SaaS Transportation Feedback Construction 10

Aspect

OCTOBER 25, 2017

Blockbuster, who at its peak in 2004, had more than 9,000 stores in the U.S., and asked for $50 million for the company he founded. **Spoiler Alert** Blockbuster declined. Today, Netflix is worth more than $60 Billion. now has only 10 franchise-owned stores remaining in operation in the U.S.: six in Alaska, three in Oregon, and one in Texas.

Contact Center 162

Contact Center Cloud contact Call Center Interactive Voice Response 162

Fonolo

FEBRUARY 9, 2023

Rockwell, which got out of the call center business in 2004, was one of the pioneers of the technology. #slas #contactcenters Click To Tweet Some analysts say that 80/20 principle was “hard-wired” into the original call center platforms made by Rockwell in the 1970s.

Service level 142

Service level Call Center Abandon rate Metrics 142

CSM Magazine

JANUARY 22, 2020

The QuandaGo service offerings include: Omnichannel Contact Center — Provides all the technology and tools to quickly activate a modern-day, dynamic cloud contact center. Knowledge Management — Enables companies to bring together company-wide data, making it available in a single place for agents, as well as for customers in self-service.

APIs 52

APIs Cloud contact Contact Center voip 52

ConvergeOne

DECEMBER 7, 2021

Neumann in 2004 for an unbiased look at the approach: “One of the biggest obstacles to software development — and particularly system integration — is the difficulty of predictably composing subsystems out of modules, systems out of subsystems, and networks of systems out of systems and networking.”.

APIs 90

APIs Big data Analytics Engineering 90

Fonolo

JUNE 9, 2014

Rockwell, which got out of the call center business in 2004, was one of the pioneers of the technology. They may even prefer to find the answer themselves through a better self-service option, or dare I say it, receive a call back from a customer support agent at a later time.

Service level 96

Service level Call Center Abandon rate Metrics 96