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Customer Growth Game Changer: Totango Breaking Records and Rewriting the Rules for Customer Success

Totango

Brady would go on to lead the Patriots to 17 division titles, 13 AFC Championship Games, nine Super Bowl appearances, and six Super Bowl wins before transferring to the Tampa Bay Buccaneers in 2020 and leading that team to win its first Super Bowl title since 2003. This term applies to more than just athletes and sports, however.

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Omnichannel Expertise: EPIC Connections and SmartAction Presented with Collaboration Award from NICE inContact

EPIC Connections

The collaborative session addressed omnichannel best practices in the contact center environment. NICE (Nasdaq:NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data.

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Surviving Information Overload in the World of Customer Service

Provide Support

© 2003 - 2015 Provide Support LLC. When you’re spending a considerable amount on contact center system hardware and software, you want to make sure you’re getting its full value, including effective use of data generated. However, you don’t want to get to the point of the proverbial “analysis paralysis.”(.). Read more.

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Expert Advice with Seasoned BPO Advisor and CX Specialist, Peter Ryan

Vistio

Throughout his career, Peter has advised CX outsourcers, contact center clients, national governments, and industry associations on strategic matters like vertical market penetration, service delivery, best practices in technology deployment, and offshore positioning. Thanks for joining me. You most certainly do. All excellent advice.

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Is Outbound Telesales Making a Comeback?

Robert Davis

In 2003, the FTC established the National Do Not Call (DNC) Registry to give consumers a choice about whether they wanted to receive unsolicited sales calls from telemarketers. And it is these leading sales organizations that are often able to meet a client’s quality, performance, analytics and scalability requirements simultaneously.

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CX FORUMS: 2018 Key Note Speakers

Livepro

Topic: ‘Using Analytics to improve Customer Experience’. Paul has received a number of awards for customer service excellence including ‘best practice in manufacturing’ from the Victorian Government. In 2003 Paul joined CSBA because of his passion for understanding and improving customer service.

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Is outbound telesales making a comeback?

Robert C. Davis and Associates

In 2003, the FTC established the National Do Not Call (DNC) Registry to give consumers a choice about whether they wanted to receive unsolicited sales calls from telemarketers. And it is these leading sales organizations that are often able to meet a client’s quality, performance, analytics and scalability requirements simultaneously.