2003 Analytics Best practices Metrics 
Eptica
NOVEMBER 12, 2019
Often the metric of choice is the Net Promoter Score ( NPS ). Introduced in 2003 in a Harvard Business Review article titled “ The One Number You Need to Grow , the NPS has become an important business metric. As with all metrics, NPS is very good for doing a single job well - in this case measuring topline satisfaction.
Lumoa
APRIL 3, 2018
The Net Promoter Score (or NPS) was designed by Fred Reichheld in 2003 to measure loyalty. Keep in mind that NPS only becomes a truly valuable metric, if its “why”-question is properly collected, analysed and heard. “ NPS has been a good metric to benchmark and help brands understand the overall outcome of their experience.
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Robert Davis
APRIL 5, 2018
In 2003, the FTC established the National Do Not Call (DNC) Registry to give consumers a choice about whether they wanted to receive unsolicited sales calls from telemarketers. And it is these leading sales organizations that are often able to meet a client’s quality, performance, analytics and scalability requirements simultaneously.
Provide Support
SEPTEMBER 6, 2016
© 2003 - 2015 Provide Support LLC. When you’re spending a considerable amount on contact center system hardware and software, you want to make sure you’re getting its full value, including effective use of data generated. However, you don’t want to get to the point of the proverbial “analysis paralysis.”(.). Read more.
Comm100
MARCH 27, 2023
For teams tracking resolution analytics, routing can improve First Contact Resolution (FSR). LivePerson focuses on big data, providing student intent and engagement metrics through their chatbot platform. Get our monthly customer service news and best practices update delivered to your inbox.
Robert C. Davis and Associates
APRIL 5, 2018
In 2003, the FTC established the National Do Not Call (DNC) Registry to give consumers a choice about whether they wanted to receive unsolicited sales calls from telemarketers. And it is these leading sales organizations that are often able to meet a client’s quality, performance, analytics and scalability requirements simultaneously.
Vistio
JUNE 29, 2021
Throughout his career, Peter has advised CX outsourcers, contact center clients, national governments, and industry associations on strategic matters like vertical market penetration, service delivery, best practices in technology deployment, and offshore positioning. Thanks for joining me. You most certainly do. All excellent advice.
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