2002 Consulting Personalization Technology 
Beyond Philosophy
OCTOBER 12, 2016
Data is collected about our personal behavior everywhere. In a word: Personalization. The Era of Personalized Marketing is Here. I am making jokes, but to be honest, I am a fan of personalization. When you make something personal for a customer, you start to create an emotional relationship with your product or service.
Beyond Philosophy
MARCH 16, 2023
I’ve followed the American Customer Satisfaction Institute (ACSI) results since I started Beyond Philosophy in 2002. With so many companies concentrating on investing resources in customer experience management, with all the technology and tools in use to make it easier than ever before, why don’t we see the opposite?
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Beyond Philosophy
SEPTEMBER 24, 2020
In my view, Customer Science is the fusion between technology (mainly AI), behavioral science, and data. Customer Science is the fusion between technology (mainly AI), behavioral science, and data. Customer Science is not fully defined; it’s more of a fusion between technology, Customer Experience, and behavioral science.
Beyond Philosophy
SEPTEMBER 19, 2019
I have been consulting on Customer Experience since 2002. They successfully blend virtual and personal experiences and knowing when to deploy which in certain situations. . It isn’t about technology versus people. The Fly in the Ointment Regarding Personal Context. Success comes from the blending of the two.
Answer Dash
OCTOBER 15, 2018
According to Scott Brinker, founder of the website chiefmartec.com and author of The Marketing Technology Landscape Supergraphic, “Marketing is becoming responsible for customer experience throughout the organization.” That translates into dozens, sometimes hundreds, of options for every phase of a company’s marketing requirements.
Sykes
SEPTEMBER 29, 2020
Marchela Bozhilova joined Symphony in 2015 as an associate consultant working on transformation projects — inspiring a change in the way organizations work through automation. “Since joining Qelp, I’ve grown tremendously both personally and professionally. This enabled me the opportunity to lead a technology client.”
Sykes
SEPTEMBER 29, 2020
Marchela Bozhilova joined Symphony in 2015 as an associate consultant working on transformation projects — inspiring a change in the way organizations work through automation. “Since joining Qelp, I’ve grown tremendously both personally and professionally. This enabled me the opportunity to lead a technology client.”
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