ClearAction

MARCH 20, 2020

Now we have technologies that translate audio and video into text and quantification. Today we have the technological capability to process these input formats for easy digestion among managers and employees. And even more so when you connect the dots to employee feedback and operational data. That’s awesome.

Customer centricity 62

Customer centricity Feedback Airlines Metrics 62

Callminer

FEBRUARY 21, 2018

Nenad is the co-founder & CEO of CroatiaTech , a future technology development company that focuses on software & website development, machine learning, AI, VR, AR and mechatronics. This has proven to be a popular feature based on customer feedback, but many call center softwares don’t offer this as a standard feature.

call center software 210

call center software Call Center Contact Center Analytics 210

Vonage

MARCH 26, 2018

Consequently, when digital replaced film as the most popular technology for capturing images by the turn of the millennium, the camera company’s failure to respond sent it into a spiral of decline from which it never recovered. Investment in employees. People are key to any business. The Toyota way. Lego Ideas.

Feedback 82

Feedback Marketing Sales Technology 82

PeopleMetrics

OCTOBER 3, 2019

Often, people think they can create a world-class VoC program themselves using a low-end technology tool, but this can be risky ?— Sean McDade, PhD is the author of Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold. especially when building your initial program. Ready to tell your VoC story?

Surveys 60

Surveys Technical Support Analytics Consulting 60

FreshGrade

APRIL 16, 2019

In this blog post, we shall examine how Jackie Clark, a grade 3 teacher, combines her deep understanding of assessment for learning with her use of instructional technology to improve the reading skills of her students. To provide feedback to help her excel. Providing feedback that moves learners forward. Next grade teacher?

Coaching 58

Coaching Benchmark Education Feedback 58

PeopleMetrics

APRIL 28, 2015

Between 2001 and 2013, the number of large banks grew by 29% while small banks shrank by 24% (from 8,263 to 6,279) (Source: Mercatus Center at George Mason University (c) April 2014 The Financial Brand ). But the bank execs in attendance were open to facing the daunting facts, such as: Small banks are dying out.

Banking 79

Banking Customer Experience Surveys Finance 79

AWS Machine Learning

SEPTEMBER 6, 2023

According to Meta, the tuned versions use supervised fine-tuning (SFT) and reinforcement learning with human feedback (RLHF) to align to human preferences for helpfulness and safety. He holds PhD and MS degrees in Electrical Engineering from the University of Texas at Austin and an MS in Computer Science from Georgia Institute of Technology.

Advertising 92

Advertising Coaching Benchmark Education 92

Customer Guru

MARCH 7, 2018

I completed my engineering in 2001, majoring in Electronics. Post Taj, I moved to the telecom industry and worked with Lucent Technologies but by then, I had found my calling. Could you tell us a bit about your personal story that led to you building a career in Customer Experience? Mine has been a roller coaster journey.

Customer Experience 65

Customer Experience Customer centricity Chief Customer Officer B2C 65