PeopleMetrics

DECEMBER 27, 2019

The Information Technology (IT) Department. Let’s begin with the information technology (IT) department. In addition to IT, you’ll need assistance to help you understand what all of this customer feedback means. They can be very helpful in connecting the dots and making sense of customer feedback. Legal & Procurement.

Telecommunications 82

Telecommunications APIs Analytics Feedback 82

PeopleMetrics

JUNE 18, 2019

One year ago today, I launched my book, Listen or Die: 40 Lessons that Turn Customer Feedback into Gold ( check it out on Amazon! ). This bonus lesson is that the very best CX leaders are focusing on being more human , not providing more technology. Are you balancing your CX technology and human investments? Sean holds a Ph.D.

Best practices 48

Best practices Interactive Voice Response Chatbots Consulting 48

Aspect

NOVEMBER 1, 2018

Millennials were born between 1976 and 2001. and founder of the research and consulting firm, Millennial Branding, describes them this way, ”self-centered, needy, and entitled with unrealistic work expectations.” Millennials love technology. If you like technology, contact centers are where the action is.

Contact Center 62

Contact Center Contact center software Interactive Voice Response Chatbots 62

Callminer

FEBRUARY 21, 2018

Nenad is the co-founder & CEO of CroatiaTech , a future technology development company that focuses on software & website development, machine learning, AI, VR, AR and mechatronics. One common mistake I see from call centers that I have consulted with over the last year is…”. Get a solution that is…”. Peter Abah. TerminixTriad.

call center software 210

call center software Call Center Contact Center Analytics 210

PeopleMetrics

OCTOBER 3, 2019

Often, people think they can create a world-class VoC program themselves using a low-end technology tool, but this can be risky ?— Sean McDade, PhD is the author of Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold. especially when building your initial program. Ready to tell your VoC story? Sean holds a Ph.D.

Surveys 60

Surveys Technical Support Analytics Consulting 60

Customer Guru

MARCH 7, 2018

I completed my engineering in 2001, majoring in Electronics. So, I joined a call center – a technical voice based one – and my profile was that of a technical consultant to customers outside India. Post Taj, I moved to the telecom industry and worked with Lucent Technologies but by then, I had found my calling.

Customer Experience 65

Customer Experience Customer centricity Chief Customer Officer B2C 65

TechSee

DECEMBER 5, 2017

According to Walker , a customer intelligence consulting firm, by 2020, customer experience will overtake price and product as the key brand differentiator for B2B. Recognizing that continuously adding quality agents simply does not add up financially, more and more companies are turning to technology in order to scale quality support.

Contact Center 116

Contact Center Technology Self service Call Center 116