ShepHyken

JANUARY 25, 2021

It might be that bottle or package that requires a hack saw and a blow torch to open, or it might be that service that offers way too many steps to reach your desired outcome. ” That’s why I’m drawn to articles with lessons from the hotel and restaurant industries. My Comment: This is a great article.

Customer Service 397

Customer Service Customer Experience Marketing Management 397

Anexa BPO

MARCH 15, 2021

Nothing brings you closer to your customers than a one-on-one conversation with a seasoned telemarketer who has in-depth knowledge of your products and services, as well as why your customers need them. The outsourced telemarketers, meanwhile, help carry the torch that leads to more conversions and customer growth. .

Telemarketing 94

Telemarketing outsourcing Business Process Outsourcing Sales 94

TeleDirect

MARCH 24, 2020

Since that 2017 collaboration, it looks increasingly likely that AI chatbots aren’t quite ready to grab the customer service torch. Why will AI enhance, not replace, professional live agents? Rather, AI is the perfect complementary element for effective, streamlined human interaction.

Call Center 74

Call Center Business Process Outsourcing outsourcing Chatbots 74

AWS Machine Learning

OCTOBER 26, 2023

from ultralytics import YOLO import torch_neuronx import torch batch_size = 1 imgsz = (640, 640) im = torch.zeros(batch_size, 3, *imgsz).to('cpu') He has a deep commitment to excellence, that’s why he consistently delivers resilient solutions that push the boundaries of what’s possible.

APIs 99

APIs Technology Banking Customer centricity 99

Mindtouch

JULY 19, 2016

Before you break out the pitchforks and torches, let us explain why reactive support is no longer good enough, and why support needs to adopt a marketing mentality. Support gets mean online reviews and listicles explaining why people hate talking to them. In many ways, these shouldn’t be separate departments at all.

Customer Support 90

Customer Support Marketing Self service Engineering 90

ijgolding

NOVEMBER 17, 2016

As we often chat with one another, the conversation at one point came to a question as to why we do the things we do as a CX professional. He now carries forward the CX torch that I initially lit but today within a much larger enterprise as the result of a recent merger. BM: This is a BIG question.

Customer Experience 95

Customer Experience Customer centricity outsourcing B2B 95

SharpenCX

FEBRUARY 18, 2020

Why are they doing what they’re doing? While some contact center leaders simply pass the torch of technology off to IT, successful ones guide the partnership. As you talk, give space to listen to your agent and allow them to share their perspective. What are your agents feeling discouraged by? Where do they see they’ve grown?

Call Center 84

Call Center Coaching Management Contact Center 84