Integrity Solutions

APRIL 19, 2024

According to Observe.AI’s State of Contact Center Conversation Intelligence report, 82% of contact centers engage with customers via the phone. This is great news for those salespeople who have a mindset of genuine desire and curiosity to understand as well as the skillset to ask compelling questions and seek thoughtful answers.

Personalization 107

Personalization Sales Scripts Contact Center 107

Callminer

APRIL 21, 2020

Learn more about how gamification can help boost call center agent performance by downloading our white paper, Using Gamification to Improve Contact Center Performance. If the environment is effective enough to make you creative, then you are in a great working environment. George Kocher. David Miles. Craig Borowski.

Call Center 182

Call Center Management Scripts Coaching 182

Russel Lolacher

SEPTEMBER 20, 2022

How to start conversations with others to open the discussion on imposter syndrome. In this episode of Relationships at Work, Russel chats with Senior Manager for Marketing Solutions at Linkedin Amber Naslund on Imposter Syndrome. Connect and learn more about Amber on her platforms: Twitter. Brass Tack Thinking Blog. Dear F **s Newsletter.

Marketing 111

Marketing Employee engagement Feedback Personalization 111

Eptica

FEBRUARY 6, 2019

For example, automotive and oil companies need to transform to deal with the rise of electric and autonomous vehicles, while banks face competition from nimble fintech upstarts. So, during any change or restructure process, it’s essential to keep them motivated and happy if you want them to deliver great service.

Automotive 73

Automotive Best practices Banking Customer emotions 73

Fonolo

MARCH 4, 2020

I sat down in conversation with Sidhu at the tail-end of 2019, the year that his team took home the prestigious Customer Obsessed Award from the Customer Service Professionals Network (CSPN) annual conference. This is their story. The Path to Leadership. Sidhu attributes customer passion as the drive behind succeeding in more senior roles.

Customer Service 122

Customer Service Metrics Call Center Contact Center 122

ProProfs Blog

DECEMBER 6, 2021

Using a quiz-like form for collecting information has the potential to triple conversions. According to data collected by WPForms, a provider of WordPress contact form plugin: 74% of companies use web forms for lead generation. These facts reinforce the important roles web forms play in marketing and sales as the first point of contact.

Surveys 78

Surveys Enterprise Feedback CRM 78

Education Services Group

MAY 6, 2021

Assuming that servicing the account went as planned, I’d say that is a great account! Many (if not most) services are not indefinite subscriptions, so having solid analytics on how long a customer will likely stay is a great starting place for projecting future churn. Perception of product becoming reality. Employee anxiety.

Accountability 92

Accountability Construction SaaS Sales 92