How to Boost Team Call Handling Efficiency with Call Tagging: A Guide for Call Centers
JustCall
OCTOBER 19, 2023
Today, we are going to explore the benefits of one such tool – call tagging. How Does Call Tagging Work? Call tagging is like a virtual sticky note for each call that your call center receives or makes. The customer calls can be tagged with their current sentiments (“angry customer”) until their issues are resolved.
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