sustainability 
CCNG
AUGUST 30, 2023
How can a resilience strategy help leaders anchor their organizations for sustainable success? In Burned-out employees, retention and recruitment challenges, higher benefit, DE&I, and social responsibility expectations, in addition to market and supply chain concerns.
Cisco - Contact Center
MARCH 25, 2024
Do you feel a bit lost when people refer to certain environmental sustainability topics and aren’t sure where to start when it comes to learning more? Sustainability 101 is a blog series that you can … Read more on Cisco Blogs
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Cisco - Contact Center
FEBRUARY 26, 2024
Do you feel a bit lost when people refer to certain environmental sustainability topics and aren’t sure where to start when it comes to learning more? Sustainability 101 is a blog series that you can … Read more on Cisco Blogs
Cisco - Contact Center
APRIL 15, 2024
The search for sustainable technology solutions has become a growing concern for developers. In support of this effort, the Cisco DevNet team is hosting Developer Sustainability Week, an online event… Read more on Cisco Blogs
Speaker: Paul Ellis, Contact Center SME & Business Consultant for One You Love Homecare LLC
The only sustainable way to get these human experiences is with employee engagement. Customers and prospective clients require real, passionate, and empathetic humans. Key ingredients which are nearly impossible to measure, yet everyone knows when they’re missing. Employee engagement requires great leadership.
Cisco - Contact Center
MARCH 28, 2024
Building applications more sustainably and reducing cloud carbon… Read more on Cisco Blogs Global greenhouse gas emissions in the tech sector are significant as they are on par or larger than that of the aviation industry.
Cisco - Contact Center
JANUARY 10, 2024
Do you feel a bit lost when people refer to certain environmental sustainability topics and aren’t sure where to start when it comes to learning more? Sustainability 101 is a blog series that you can … Read more on Cisco Blogs
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To make contact center conversations great, you need to set up the right environment for success. This involves your contact center design, the data you use, and some critical customer-centric capabilities.
Advertiser: ZoomInfo
Most have already sustained massive damage, and we still have yet to see the scope of this global pandemic. When the dust settles, we have a responsibility to turn our shock and grief into fierce determination and lead the charge of responsible, strategic, and sustainable future growth.
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Our remote work-at-home capabilities allow us to provide sustainable, life-changing careers to hundreds of CXperts around the continental United States. With our certifications, we are the perfect partner to help government agencies meet their CX goals and fulfill federal deal requirements.
Speaker: Sam Hahn, VP of Technology & Technology Evangelist, eGain Corporation
Barriers to adoption include identifying use-cases, getting and sustaining funding, formulating a strategy, and lack of staff skills. However, only 4% of respondents said they had even deployed AI, let alone get business benefits from it, according to a Gartner survey.
Speaker: Kristi Faltorusso, VP of Customer Success at ClientSuccess
Steps to take to sustainably nurture existing relationships. Join us, Thursday, July 21 @ 12pm ET, to learn the best advocacy program processes direct from Kristi! Kristi will share: Horror stories about brand ambassador burnouts – and how you can avoid them. How CSMs can own brand advocate relationships.
Speaker: Jeanne Bliss, President, CustomerBLISS and Co-Founder, CXPA
Highlighting “Make Mom Proud” companies who bravely earn fans by taking actions grounded in the values and behaviors we learned at home – she shows how this unexpected way of working IS what earns admiration from both customers and employees, and leads to long term, sustainable business growth.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
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