ChurnZero

JANUARY 25, 2024

With technology advancing and customer expectations rising, customer success has become an essential force driving business growth and customer loyalty within the SaaS industry. Skillset 3: Customer-centric consulting While new technology fuels efficiency, the heart of CS remains in understanding and anticipating customer needs.

Education 52

Education Upselling Consulting Consulting 52

SmartKarrot

NOVEMBER 8, 2022

Identify patterns of repeated challenges with existing customers, and drive those challenges to closure through people, processes, and/or technology. Generating revenues from the existing customer base, by recommending/promoting value-added services, upgrades, and upselling into new solutions and consulting services.

Coaching 19

Coaching Customer advocacy SaaS Strategic Value 19

SmartKarrot

JUNE 18, 2021

Apply here: [link] Role: Director of Customer Success Location: San Francisco, CA, US Organization: Canary Technologies As a Director of Customer Success, you will design and implement best practices for building long-term strategic relationships with customers across the globe. Review meetings, creating roadmaps and strategy review.

Strategic Value 10

Strategic Value Finance Best practices Upselling 10

SmartKarrot

JUNE 16, 2020

. #1 Define Key or Strategic Accounts. Start by identifying customers who contribute a significant amount of revenue to your portfolio, or have significant growth potential, or have some other significant strategic value (live case study in specific vertical, huge brand logo etc.) 6 Soft Upsell & CrossSell.

Best practices 10

Best practices SaaS Accountability Management 10