ChurnZero
JANUARY 25, 2024
CS teams are increasingly involved in the entire customer journey, not only shaping the customer experience but directly influencing revenue outcomes through renewals, upsells, and cross-selling. Businesses are realizing the strategic value of customer education in driving product adoption, improving customer success KPIs, and reducing churn.
SmartKarrot
NOVEMBER 8, 2022
Role: Customer Success Manager Location: Remote, Australia Organization: Ceridian As a Customer Success Manager, you will assist in the development of strategic value plans for Major and Enterprise accounts with a view to identifying a path to Dayforce. Apply here: [link]. Preparation and presentation of business proposals.
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ChurnZero
MARCH 12, 2021
If that doesn’t work, one thing that I’ve seen work really well, and I’ve actually experienced this personally, is you can start to gently reach out to that decision maker with things that are of strategic value. Q: Should the sales team, onboarding team, or Customer Success Manager negotiate and upsell?
SmartKarrot
JUNE 18, 2021
Apply here: [link] Role: Director of Customer Success Location: San Francisco, CA, US Organization: Canary Technologies As a Director of Customer Success, you will design and implement best practices for building long-term strategic relationships with customers across the globe. Review meetings, creating roadmaps and strategy review.
SmartKarrot
JUNE 16, 2020
. #1 Define Key or Strategic Accounts. Start by identifying customers who contribute a significant amount of revenue to your portfolio, or have significant growth potential, or have some other significant strategic value (live case study in specific vertical, huge brand logo etc.) 6 Soft Upsell & CrossSell.
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