2 new survey types: 3-point CSAT surveys and 7-point CES surveys
delighted
AUGUST 3, 2021
That’s why, right on the heels of our new eNPS and PMF surveys, we’re excited to announce two more survey templates to help you optimize how you collect feedback and measure your customer experience: A 3-point Smiley Customer Satisfaction Score survey (CSAT-3) A 7-point Customer Effort Score survey (CES-7).
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