JustCall

AUGUST 8, 2023

Source In addition to embracing the role of a recommender system, conversational AI can also unlock upselling and cross-selling opportunities. With information on customer purchase patterns, online behavior, and preferences, conversational AI can pitch products to increase average order value and maximize revenue potential.

Sales 52

Sales Upselling Revenue potential Customer centricity 52

SmartKarrot

DECEMBER 17, 2021

Work with the Talent Directors to scale their teams’ revenue by supporting commercial conversations. Create account plans for your portfolio of customers, with the aim to create genuine value and maximize revenue potential. Continue to look at the customers’ usage & historic journey and predict future trends.

Upselling 19

Upselling Revenue potential Accountability Coaching 19

SmartKarrot

OCTOBER 5, 2023

Account mining, or the practice of deepening relationships with existing customers to upsell or cross-sell, is the gold standard for sustained business growth. Rather than endlessly chasing new leads, why not maximize revenue from those already in the fold? Maximizing revenue is tightly bound to efficient account mining.

Accountability 10

Accountability Upselling Journey mapping Feedback 10

JustCall

MARCH 10, 2023

Conclude with upselling/cross-selling: “If you’re interested in <product 1>, you might also want to check out <product 2>, which offers XYZ extra.” Finally, getting desired outcomes and minimizing errors can increase revenue potential while plugging in leakages. In short, it will make your call center profitable.

Call flow 40

Call flow Contact Center Scripts Interactive Voice Response 40

SmartKarrot

SEPTEMBER 26, 2022

However, as customer expectations and market trends continue to evolve at exponential rates, generating and converting new prospective customers can be an extremely difficult process. Therefore, NRR can help your business determine potential areas of expansion revenue potential and areas that may require more attention.

SaaS 10

SaaS Upselling Metrics Customer retention 10

SmartKarrot

MAY 12, 2023

This process involves segmenting the customer base to determine which accounts have the most potential for growth and profitability. Factors to consider during account selection may include revenue potential, strategic importance, market influence, and alignment with the organization’s objectives.

Accountability 10

Accountability Management Revenue potential Upselling 10

NobelBiz

JULY 25, 2023

By harnessing the power of advanced analytics tools, contact centers can uncover valuable patterns, identify emerging trends, and tailor their services to exceed customer expectations. Trend Analysis: Reports highlight emerging patterns over time, helping managers anticipate peaks or troughs in call volumes or understand seasonal trends.

Analytics 98

Analytics Call Center Scripts Contact center software 98