First call resolution, Revenue potential, Trends and Upselling

A Comprehensive Guide to Customer Interaction Analytics

NobelBiz

JULY 25, 2023

By harnessing the power of advanced analytics tools, contact centers can uncover valuable patterns, identify emerging trends, and tailor their services to exceed customer expectations. Trend Analysis: Reports highlight emerging patterns over time, helping managers anticipate peaks or troughs in call volumes or understand seasonal trends.

Analytics

Analytics Call Center Scripts Contact center software

Call Flow in a Contact Center: All You Need to Know

JustCall

MARCH 10, 2023

Deliver your pitch: “With the <product>, you can achieve <results/outcomes> and gain <value proposition>” Handle sales objections: “That’s a valid point, but let me tell you <solution>” Integrate a call to action: “Shall I sign you up for a trial period?” In short, it will make your call center profitable.

Call flow

Call flow Contact Center Scripts Interactive Voice Response

Customer Contact Central

A Comprehensive Guide to Customer Interaction Analytics

Call Flow in a Contact Center: All You Need to Know

Webinars

Stay Connected