NobelBiz

JULY 25, 2023

By harnessing the power of advanced analytics tools, contact centers can uncover valuable patterns, identify emerging trends, and tailor their services to exceed customer expectations. Meet the renowned Contact Center Coach, Michael Tamer, also a training expert, CEO at Proponisi, and an accomplished author.

Analytics 98

Analytics Call Center Scripts Contact center software 98

SmartKarrot

DECEMBER 17, 2021

Work with the Talent Directors to scale their teams’ revenue by supporting commercial conversations. Create account plans for your portfolio of customers, with the aim to create genuine value and maximize revenue potential. Continue to look at the customers’ usage & historic journey and predict future trends.

Upselling 19

Upselling Revenue potential Accountability Coaching 19

JustCall

MARCH 10, 2023

Conclude with upselling/cross-selling: “If you’re interested in <product 1>, you might also want to check out <product 2>, which offers XYZ extra.” Finally, getting desired outcomes and minimizing errors can increase revenue potential while plugging in leakages. In short, it will make your call center profitable.

Call flow 40

Call flow Contact Center Scripts Interactive Voice Response 40