article thumbnail

When to Call a Contact Center Consultant…

CCNG

In this article, we will provide a summary of many situations where a Contact Center Consultant could provide immense value. A consultant can be a sounding board for ideas. Identify Gaps or problems – Find the Problem Consultants conduct full 360 reviews of your contact center. This is what they do.

article thumbnail

Why Nostalgia is Not Just a Thing of the Past But the Present

Beyond Philosophy

For example, at our global Customer Experience consultancy, we take clients on study tours. By contrast, some experiences in the present can feel less authentic, with convenience foods and synthetic materials, and other things like that. People do want to relive their pasts. When people look back in time, things seem more authentic.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

New Opportunity: Why Nostalgia is not just a thing of the past, but the present!

Beyond Philosophy

The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last two years. The post New Opportunity: Why Nostalgia is not just a thing of the past, but the present! appeared first on CX Consulting. Follow Colin on LinkedIn and Twitter.

article thumbnail

Outsource Consultants Again Named One of FT.com’s Fastest Growing Companies

Outsource Consultants

Saint Louis Park, MN, March 28, 2023 – Outsource Consultants is once again honored to have made the fourth annual Financial Times ranking of The Americas’ Fastest-Growing Companies. Honorees of the list have shown extraordinary growth, with a doubled median revenue among participants, up from $12.2

article thumbnail

Executive Report: The Customer Data Too Often Overlooked by the C-Suite

A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.

article thumbnail

Chris Schoonmaker Joins Outsource Consultants

Outsource Consultants

Saint Louis Park, MN, June 8, 2023 – Chris Schoonmaker has joined Outsource Consultants as an Executive BPO Matchmaker. Bringing over 15 years of expertise to the sales division at Outsource Consultants, Schoonmaker is set to play a vital role in driving the continuous development of client engagement and fostering business growth.

article thumbnail

After the Consultants Leave

Taylor Reach Group

The decision to engage a contact center consultant is not made lightly. When we present our findings to senior leadership, they are always enthused about the depth and detail we provide, and they are anxious to move forward. We’ve found four main reasons for long-term lack of success after a consulting engagement: Lack of Knowledge.