maximizing-digital-marketing-roi-with-superior-customer-service 
CSM Magazine
JUNE 20, 2023
Are you ready to take your digital marketing campaigns to the next level? Every successful business knows that providing quality customer service is essential in getting customers to keep coming back. But when it comes to maximizing ROI, it should be at the top of your list.
NobelBiz
MAY 7, 2024
By intelligently switching between dialing modes based on predefined criteria, hybrid dialers maximize agent utilization, minimize idle time, and reduce dropped calls. Furthermore, they enable call centers to handle diverse customer engagement strategies, from large-scale outbound campaigns to personalized customer follow-ups.
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ShepHyken
NOVEMBER 9, 2018
This week we feature an article by Andy Steuer who shares valuable information about how to use virtual web assistants to optimize productivity in areas of customer service, customer support, CRM management and more. – Shep Hyken. Customer Service. Support Tickets and CRM Management.
COPC
NOVEMBER 5, 2021
hosted as part of this fall’s Execs In The Know’s Customer Response Summit. During the interactive workshop, customer experience (CX) leaders from over 40 top brands collaborated on how their organizations are reevaluating and redesigning their outsourcing strategies this year and next.
Eptica
APRIL 18, 2018
Date: Wednesday, April 18, 2018 How good is the digital customer experience from travel brands? Online aggregators and platforms such as Airbnb are intensifying competition and there are even rumors that Amazon is likely to enter the market in the near future. Published on: April 18, 2018.
ChurnZero
DECEMBER 20, 2019
20 Customer Success Predictions for 2020 . Fast forward to 2020 and Wi-Fi has become the lifeline to our (digital) existence—with almost half of the 7.7 T hat’s why we asked some of the top Customer Success (CS) leaders to share their industry predictions for 2020. Customer results will sell, not features.
REVE Chat Blog
MARCH 11, 2020
Live chat reduces friction and is the better & faster way to communicate with customers. The live chat trends and insights show the significant growth of live chat, which is why it is a popular channel for businesses and customers. Forrester report says, “ More than 41% of customers expect live chat on your website ”.
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