JustCall

MARCH 9, 2023

Sales managers can create a game, complete with a full-fledged dashboard having options such as AI-driven quizzes, for instance, and rewards/incentives. This is where sales gamification can turn the table in the sales manager’s favor. This is sales managers need to constantly devise ways to keep the team motivated.

Gamification 52

Gamification Sales Morale CRM 52

NobelBiz

MARCH 5, 2024

As a call center stakeholder—be it an owner, manager, or supervisor—the task of harnessing call center reporting to pinpoint areas for improvement, optimize agent performance, and ultimately enhance customer satisfaction can seem daunting. All the way from onboarding to support to troubleshooting has been great throughout this journey!”

Call Center 59

Call Center Contact Center Abandon rate Average Handle Time 59

Integrity Solutions

JUNE 29, 2018

Sales Effectiveness Often Starts by Understanding Why Your Sales Managers Still Aren’t Coaching Their Teams. Sales managers have a stressful job. If it’s so important, why aren’t more sales managers in your organization coaching their people? by Bruce Wedderburn. But this isn’t an article about exercise.

Sales 43

Sales Management Coaching Morale 43

NobelBiz

JUNE 19, 2023

. – Brad Butler, Contact Center Software Consultant @ NobelBiz Mastering the Art of Real-Time Monitoring as a Call Center Supervisor Real-time monitoring is an art that, once mastered, opens a new dimension of customer service management. It enables managers to take swift actions for process optimization.

Call Center 52

Call Center Coaching Contact Center Metrics 52

NobelBiz

SEPTEMBER 12, 2023

On the flip side, high ATTs may point to prolonged conversations, which can be indicative of inefficiencies, complex inquiries, or inadequate agent training. Customer Satisfaction: Longer talk times, indicated by a high ATT, can hint at potential issues in service delivery or product comprehension.

Metrics 52

Metrics Call Center Outbound sales Contact Center 52

JustCall

OCTOBER 25, 2023

From traditional phone calls to online customer resolutions, brands have to manage multiple communication channels and meet customer expectations for each inquiry. To support agents in this regard, organizations can implement a few simple solutions like: Train your support team to empathize with customers’ frustrations.

Surveys 52

Surveys Best practices Feedback Metrics 52

Inbenta

JUNE 2, 2021

The sudden switch to remote work has introduced additional work to Human Resources, who have had to revamp their people management operations and respond to the massive influx of employee requests for assistance. It may seem a bold statement, but even smoothly managed organizations are prone to human error.

Chatbots 83

Chatbots Self service Virtual Agent Morale 83

CSM Magazine

OCTOBER 15, 2018

It’s time to introduce a ‘less haste, more speed’ culture supported by the latest technology. management (WFM). This perennial tug of war is damaging to agent morale, the customer experience and health of the overall business. Add ‘travel time’ into schedules – in a bid to save time, managers often take.

Contact Center 56

Contact Center contact center workforce Average Handle Time Metrics 56

Solvvy

SEPTEMBER 20, 2022

Increased Employee Morale. And when agents spend most of their time resetting passwords, providing tracking information, and giving people their account balances, they can become burned out. Ability to Collect Real-Time Feedback. Businesses have the benefits of collecting and analyzing that data in real time.

Chatbots 62

Chatbots Metrics Customer Support Customer Service 62

Comm100

OCTOBER 30, 2017

Book gifts can also be a great way to underline the values which are important to you as a business, and help your customer associate those great values with you every time they pick that book up. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. A Plant or Poinsettia. Productivity Gifts.

Morale 84

Morale Personalization Customer Service Accountability 84

NobelBiz

APRIL 18, 2022

Modern customers want immediate and dependable solutions, which means your call center’s efficiency must be at its peak at all times. In this article, we detail all the methods to achieve call center efficiency, in terms of contact center technology, management and performance. How to manage a call center efficiently?

Call Center 52

Call Center Interactive Voice Response Contact Center Gamification 52

Fonolo

NOVEMBER 15, 2017

Or perhaps you’re a manager, who has served on the frontline for many years, and wonder whether you’re still in touch with today’s customers. This is a skill many lack, and if you have it, you’ve likely trained yourself to take things in stride in order to come out on top. Sign #4: You’re Always on Time. Plus So Much More!

Customer Service 100

Customer Service Agent burnout Best practices Call Center 100

aircall

APRIL 19, 2017

More and more businesses and teams lean in favor of working across time zones, but engineering the success of remote teams is a balancing act. Managing a team working across time zones conjures up chilling imagines: missed meetings, botched communication, teammates in Asia staying up late to chat to a Californian having his morning coffee.

Morale 48

Morale Engineering Management Call Center 48

LiveChat

MARCH 21, 2017

Us, at Toggl, have embraced a remote work culture more than two years ago, and we are learning about productivity and self-management ever since. We’ll share with you the following 9 productivity tips that we’ve learned the hard way through failing a thousand times (so you don’t have to). Maintain a fixed daily routine.

Morale 55

Morale Management Accountability Time management 55

SmartKarrot

MARCH 23, 2023

Flexibility directly translates into a positive impact on workplace culture and affects the work-life balance of employees and managers alike. It is no secret that a lack of flexibility in the workplace can lead to: Higher stress levels Lower morale Lack of productivity, and Overall engagement So, what can we do to achieve this flexibility?

Morale 10

Morale B2B Coaching Employee engagement 10

SmartKarrot

MARCH 23, 2023

Flexibility directly translates into a positive impact on workplace culture and affects the work-life balance of employees and managers alike. It is no secret that a lack of flexibility in the workplace can lead to: Higher stress levels Lower morale Lack of productivity, and Overall engagement So, what can we do to achieve this flexibility?

Morale 10

Morale B2B Coaching Employee engagement 10

Comm100

NOVEMBER 8, 2017

Do you: (A) Get up and leave (B) Complain to the manager about the situation, or (C) Shrug it off and wait for the food?”. You can further examine this skill during live chat training by listening to your agent interacting with a customer. Manages Time Wisely. How do you respond when you are stuck in a bad traffic jam?

Customer Service 42

Customer Service Average Handle Time Benchmark Personalization 42

SharpenCX

MARCH 10, 2020

You go through training, get coached to use the company software, and learn to de-escalate situations with angry customers. You’re praised for your low Average Handle Time, high First Call Resolution, and outstanding CSAT Scores. And after a year of dedication, you’re promoted to manager of your call center.

Call Center 67

Call Center Management Coaching Metrics 67

CSM Magazine

JULY 21, 2022

In the business sense, strong leadership can help promote long-term success, a positive corporate culture, high morale, and a high rate of retention for employees. Delegation skills that you need as a leader include communication, time management, and the ability to train employees to successfully perform the tasks you’re delegating.

Morale 59

Morale Personalization Accountability Time management 59

aircall

APRIL 5, 2021

However, even in times of peak call volumes, you can boost overall team performance by giving your agents better multitasking, time management, and productivity skills. The sound of a workplace that’s buzzing with activity tends to boost everyone’s morale. Best Practices for Time Management.

Call Center 59

Call Center Best practices Sales Morale 59

NobelBiz

MAY 10, 2022

The IVR can manage a high number of concurrent calls, reducing the number of persons waiting in line. Time management Much of your agents’ time is wasted on simple, repetitive activities, such as searching for client information across several platforms, repeating the same answer to the same query, etc.

Call Center 52

Call Center Interactive Voice Response Contact Center contact center solutions 52

Noble Systems

JULY 24, 2020

By ‘blending’ collectors, while waiting for an inbound call, they can make outbound calls or handle interactions on other channels to maximize their talk time. ACCOUNT OWNERSHIP & MANAGEMENT Improves Relationship Building. WORKFORCE MANAGEMENT for Forecasting, Staffing & Resource Planning.

Call Center 87

Call Center Technology Gamification Analytics 87

Jive

SEPTEMBER 9, 2018

When communication between management and field staff is not taken seriously, you’re throwing away profits. The key to stopping the loss of money is to make your communication efforts crystal clear between management and employees that work outside of the office—anyone from sales representatives to technicians and repairmen to farmers.

Construction 50

Construction voip Morale Feedback 50