BPO Vendor Management Part One: Top 5 Tips for Better KPI Performance
Outsource Consultants
MARCH 29, 2021
But not all outsource call center partnerships are created equal — and they all require management. Here are five top tips for setting better KPIs and crushing your goals: Call Center Tip #1 — Don’t Choose Too Many KPIs. Call Center Tip #2 — Set Realistic KPIs. Call Center Tip #3 — Avoid KPI Cannibalization.
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