is-there-a-place-for-traditional-surveys-in-a-world-ruled-by-social-media 
CSM Magazine
JUNE 30, 2021
Jason Grier, EVP and Chief Customer Officer at Reputation looks at the future of customer feedback surveys and how customer emotion is better captured on social media than by traditional survey forms. So, it begs the question: Do traditional surveys have a place in a modern world dominated by social media?
Help Scout
JUNE 22, 2021
Your customer experience is the main differentiator between you and your competitors, and all of the customer service statistics back it up. Below, we’ve collected 111 key statistics exploring the relevance and importance of good customer service — and expanding on the cost and impacts of poor customer service. The ROI of great customer service. “We
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Callminer
AUGUST 6, 2019
There are a number of call center software solutions on the market, comprising more than half a dozen types of these tools. That’s not to mention the number of software tools that integrate with the various call center software solutions. With many potential combinations, picking the right call center tool software is no easy feat.
Customer Relationship Metrics
JULY 26, 2017
You’ve conducted surveys, created committees, put in recognition programs, and still you struggle. But now, 59% of job seekers use social media to research the company culture of organizations they are interested in. Perhaps you’re even feeling a little disgusted with yourself and your inability to make a bigger impact.
JivoChat
JUNE 7, 2021
Let’s take a deep dive into the world of customer interaction. The interaction might come from a chatbot or live agent chat, welcome message, social media interaction, retention interaction, service call, or even another form. It’s a fact: your customers are the heart of your business. What is Customer Interaction?
JustCall
APRIL 5, 2023
If you are looking for some of the most effective TalkDesk alternatives, you’ve come to the right place. Talkdesk often comes up as a worthy VoIP alternative, all thanks to its robust artificial intelligence (AI)-powered contact center tools. However, an opaque pricing process and lack of flexibility can make users skeptical. 5 stars.
ijgolding
JULY 15, 2016
Whilst a number of new, innovative ways of capturing customer feedback do exist, the majority of organisations around the world continue to seek customer opinion through traditional survey techniques. A company’s fortunes will rise or fall off the back of good or bad customer experiences that are often amplified on social media.
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