ViiBE Blog

MAY 13, 2021

The software may use a call recording that informs callers of hold times or an interactive voice response (IVR) system, reducing the workload for call center agents. Call centers are run for different reasons, whether for communicating with prospective clients, or providing after-sales services or technical support.

Call Center 52

Call Center Technology virtual call center Interactive Voice Response 52

JustCall

OCTOBER 16, 2023

Telehealth Support Providing technical support for virtual visits Conducting pre-visit assessments and check-ins 7. Here are the most important features to look out for within a virtual receptionist tool: A multi-level IVR menu can help callers navigate the menu and route calls to appropriate agents.

Healthcare 52

Healthcare Interactive Voice Response Wait times Abandon Call 52

JustCall

APRIL 3, 2023

RingCentral Overview RingCentral aims to unite all communication methods on a central platform, such as: Phone SMS Fax Messaging Video, etc. user/month Ultimate : Message, Video, Phone, Open API at $62.99/user/month user/month Ultimate : Message, Video, Phone, Open API at $62.99/user/month

Interactive Voice Response 52

Interactive Voice Response Analytics Enterprise Feedback 52

Hodusoft

JUNE 21, 2023

Multichannel call centers Multichannel call centers are those call centers that enable businesses to interact with clients using multiple communication channels. In the present time, many contemporary call centers use multiple channels such as audio calls, video calls, faxes, emails, and other channels to connect with customers.

Call Center 52

Call Center call center software Interactive Voice Response Multichannel 52

JustCall

APRIL 5, 2023

They provide voice and video capabilities across borders to improve collaboration, communication, and productivity. Multi-level IVR present for Premium plans and above Available for Standard, Premium, and Ultimate plans as Multi-level IVR. Companies know that robust VoIP services are essential.

Interactive Voice Response 52

Interactive Voice Response voip Analytics Contact Center 52

Inbenta

MAY 7, 2021

It won’t always be an opportune moment for a customer to receive a callback – for example, when they are at work or it’s late at night – so they may prefer an emailed response to read at their convenience. Customers may also find it more helpful to see a step-by-step guide or a video tutorial, rather than taking instructions via phone.

Customer Service 116

Customer Service Interactive Voice Response voip Multichannel 116

JustCall

APRIL 5, 2023

Multi-level IVR present for Premium plans and above Multi-level auto attendants are available for all plans. However, IVR is available for Contact Center plans only. Intelligent IVR is also available for Contact Centers as an add-on service. As a result, JustCall users make a faster journey to value.

Interactive Voice Response 52

Interactive Voice Response Contact Center APIs Analytics 52

JustCall

APRIL 9, 2024

> GoTo Connect: A cloud-based app with call routing and video conferencing capabilities. > Multi-level IVR. This platform provides multiple layers of security for all its data centers, including video monitoring and five biometric checkpoints. Extensive integrations with business tools and CRMs.

voip 40

voip Sales Scripts CRM 40

Taylor Reach Group

MAY 30, 2017

Interactive Voice Response systems (IVRs) leveraging algorithms to anticipate why a customer is contacting us have been around for more than 5 years. Self-learning email management platforms to recommend responses based on past responses to a set of keywords is similarly ’long in the tooth’. . .

Contact Center 71

Contact Center Interactive Voice Response Journey mapping Banking 71

NobelBiz

AUGUST 22, 2023

Reliable technical support: NobelBiz has the most responsive, proactive and reactive customer support in the contact center industry, with a first-call resolution of over 90%. VOIP solutions offer crystal-clear video communication, making virtual meetings as effective as in-person ones.

voip 98

voip Telecommunications Contact Center Contact center software 98

TechSee

NOVEMBER 16, 2020

Businesses around the world have adapted to the new normal of being unable to dispatch technicians to their customers’ sites, as well as to having their support staff located remotely at home. The post 6 Habits of Organizations with Successful Remote Support appeared first on TechSee.

Self service 109

Self service Best practices Contact Center Technical Support 109

Babelforce

AUGUST 25, 2022

Reliable and accessible round-the-clock technical support. uptime, offering technical support on at least one communication channel. Other features worthy of note include team calls, video conferencing, and messaging all in one app. A good VoIP provider should offer high-quality call service.

voip 52

voip Technical Support Interactive Voice Response Enterprise 52

Hodusoft

FEBRUARY 24, 2022

When a small business upgrades to an IP PBX call management system it gets access to a plethora of advanced communication features such as video calls in real-time, view voice log, voice mail, call forwarding, auto-diallers, predictive dialers, click-to-call, and more all using a one PBX software. ? Boost productivity.

voip 98

voip Management Technical Support Finance 98

JustCall

AUGUST 10, 2022

Call queues – Route calls to the right agent using IVR, skills-based routing, and caller information to ensure customers reach the right agent and are not kept waiting. Multi-level IVR with automatic call distribution based on requisite filters. Setting up might require technical support. Image Source.

Interactive Voice Response 52

Interactive Voice Response voip CRM call center software 52

JustCall

MAY 1, 2023

Nextiva offers HD calls, which is definitely quite useful for video-conferencing , etc. Video Calling Nextiva systems that are geared towards internal communications also offer video calling features, as evident from their productivity-centric features, such as: Screen sharing Video conferencing Instant messaging, etc.

Interactive Voice Response 52

Interactive Voice Response Enterprise Call Logging CRM 52

Taylor Reach Group

NOVEMBER 17, 2017

The increasing number of cloud-based services that can support omnichannel has reduced the cost of entry and deeper integration with CRM and similar platforms means that real-time information can now be employed to support live channel switching and migration – a key building block to true omnichannel service.

Customer Support 63

Customer Support Self service Technical Support Chatbots 63

JustCall

AUGUST 8, 2022

Google Voice comparison, starting with the UI so that you can get an idea of the touch and feel of the solutions. JustCall: IVR Analytics. Then, we have Google Voice with its fair share of results: Google Voice, Landing Page. Google Voice: Desktop and Mobile app. JustCall: Dashboard. JustCall: Mobile app.

call center software 52

call center software Call Center Interactive Voice Response Call Logging 52

aircall

JANUARY 16, 2023

Ooma is a voice-over-internet ( VoIP ) provider for both home and business use. In terms of service offerings, Ooma provides standard, run-of-the-mill services and features that allow businesses to stay in contact with their customers like voice and video conferencing and mobile app capabilities. . RingCentral.

voip 62

voip Analytics call center software Technical Support 62

TechSee

FEBRUARY 20, 2018

In the early days of self service, companies implemented static channels such as FAQs, how-to videos, troubleshooting guides, and knowledge bases. TechSee empowers technical support teams across the globe to execute visually-interactive remote diagnoses and resolutions of problems.

Virtual Agent 132

Virtual Agent Self service Technical Support Contact Center 132

CrazyCall

OCTOBER 18, 2019

Social Media Support. Video Conferencing. Video Recording Tool. Moreover, phone software has helpful features that can improve customer experience, such as IVR. Implementing software such as IVR will help your reps serve customers more accurately. Video Conferencing. Video Recording Tool.

Customer Service 63

Customer Service Interactive Voice Response Feedback Wait times 63

TechSee

FEBRUARY 1, 2021

The company is also relying on AI to support its maintenance procedures: the telecom giant is using drones to expand its LTE network coverage and to utilize the analysis of video data captured by drones for tech support and infrastructure maintenance of its cell towers. Robotic process automation (RPA).

Telecommunications 107

Telecommunications Chatbots Big data Average Handle Time 107

TechSee

MARCH 7, 2019

For every customer episode – paying a bill, getting technical support with activating a device, etc. With speech analytics, agents are equipped with a wide range of voice-based tools, enabling auto-recognition of accent, gender, and emotion. These systems also power conversational IVRs and voice-based virtual assistants.

Gamification 104

Gamification Contact Center Agent Empowerment Self service 104

NobelBiz

MARCH 23, 2022

Which means that your Interactive Voice Response – IVR containment, query processing and resolution rates in clients’ interaction are all necessary metrics to analyze your revenues. They communicate by e-mail, chat, text messaging, media chats with video, and other means.

contact center solutions 52

contact center solutions Contact Center voip call center software 52

JustCall

APRIL 3, 2023

Inbound call centers can be set up for a variety of purposes, such as driving inbound customer calls, providing excellent customer service, offering accurate technical support, driving ongoing sales, and so on. As a result, agents are trained to troubleshoot technical issues and provide solutions.

Call Center 40

Call Center call center solutions Average Handle Time Technical Support 40

JustCall

FEBRUARY 12, 2024

Meetings, video chats, text messages, and other features. If you ever have any issues their Customer support is always available and very quick to respond.” “Technical support has been beneficial in solving some of the issues their platform has” – Eduardo C. all our telephonic communication.”

CRM 52

CRM Analytics Abandon Call Coaching 52

Global Response

DECEMBER 21, 2023

Today, customer service outsourcing includes functions like: multi-channel and omnichannel support email and SMS customer support clienteling and luxury customer service help desk and Tier II technical support customer loyalty and retention multilingual customer service 24/7 service and overflow support and more!

outsourcing 62

outsourcing Customer Service Metrics Best practices 62

JustCall

APRIL 5, 2022

Automated attendants, or interactive voice response (IVR), answer all of your inbound calls and transfer them to the correct department or extension without the need for a live receptionist. VoIP is highly capable of handling other sorts of media than voice. 4 Key VoIP Phone Features. Automated attendants.

voip 40

voip Interactive Voice Response Analytics Sales 40