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Customer Service in the Video Gaming Industry

24-7 InTouch

“Agents prioritize the player experience, ensuring that the customer support they provide will result in an improved experience for the player.” As the video game industry has evolved in recent years, it has also become more complex. The Gaming Market was valued at USD 198.40

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Customer Service in the Video Gaming Industry

24-7 InTouch

The global video gaming market was estimated at a value of $152 Billion USD in 2019, and saw significant growth in 2020, with nearly a 20% increase in value. Given the thriving segments of Cloud Gaming and Mobile Gaming, the video game industry was already poised to grow at an extremely fast pace when the COVID-19 pandemic came along.

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Help phone customers faster with visual communication

Toister Performance Solutions

Here's a short video that provides a demonstration, including a good and a bad example. Those channels allow me to attach an image, so I can share this screenshot: Share a video Video can take visual communication to the next level. He then sends a video that provides a detailed walk-through of everything he shared.

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New survey: What do customers expect from service providers during COVID-19?

TechSee

Many companies have been forced to adapt their support models to meet consumer expectations for service delivery. Back in May 2020, when the pandemic raged and safety was top of mind for millions, we carried out an in-depth study to explore consumer sentiment about technical support and residential technician visits.

Surveys 207
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Three easy ways to develop empathy super powers

Toister Performance Solutions

To my surprise, a friendly employee quickly answered my technical support call. The technical support rep sensed that I was anxious about the webinar. This short video explains more. You can also see empathy in action and get more ideas from this short video. A lot was riding on this.

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How to optimize customer service costs with visual assistance

TechSee

Instead of technical support agents attempting to explain with words how customers can fix their issues, they can visually show them via step-by-step actions and movements. Remote agents can see what their customers see through their smartphone cameras, and visually guide them to resolutions.

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A Tale of 2 Support Calls: Utilizing Visual Customer Support To Improve KPI’s

TechSee

Video based customer service . Advantages of video communication . Call centers that utilize this type of visual customer support effectively eliminate the lengthy back-and-forth verbal process inherent in auditory communications. Customer: You mean the big red one on the top left? Agent: Maybe, try pushing that. Customer: Yes!